Salesforce

Administrator / Developer

5-6 YEARS

Overall Salesforce experience

SALES • SERVICE • EXPERIENCE

Salesforce cloud expertise

Position Overview

We are looking for an experienced Salesforce Administrator / Developer with robust hands-on expertise across

Sales Cloud, Service Cloud, and Experience Cloud. This role requires someone who can operate across both

Salesforce administration and development - understanding business requirements, designing scalable solutions, implementing automation and integrations, troubleshooting complex issues, and supporting the platform end to end.

The ideal candidate will have 5-6 years of overall Salesforce experience, strong technical and functional knowledge of the Salesforce platform, and the ability to independently research problems and recommend practical, scalable solutions.

Administration &

- Platform Management
- Administer and enhance Salesforce environments with primary focus on Sales Cloud, along with Service Cloud and

Experience Cloud.
- Manage Salesforce security and access including Profiles, Roles, Permission Sets, Permission Set Groups, Sharing

Rules, Org-Wide Defaults, and user access.
- Manage the complete user lifecycle including user creation, activation/deactivation, license assignment, access troubleshooting, and login-related issues.
- Design, create, and optimize custom objects, fields, record types, page layouts, validation rules, formulas, and related Salesforce configurations.
- Maintain a scalable data model and evaluate existing configurations before introducing new objects, fields, or automation.
- Manage sandbox refreshes and coordinate post-refresh activities including configuration updates, integration validation, user access, test data, and environment readiness.
- Manage certificates, authentication configurations, and credentials required for Salesforce integrations.
- Support SSO implementations, preferably with Okta, and troubleshoot authentication and access-related issues.

Sales Cloud &
- CPQ

Have strong hands-on experience with Sales Cloud, including Accounts, Contacts, Leads, Opportunities, Products,

Quotes, and related sales processes.

- Understand Salesforce object relationships and the impact of data-model decisions across sales processes.
- Experience working with a Salesforce CPQ or third-party CPQ solution and understanding the relationship between

Opportunities, Products, Quotes, Quote Lines, Orders, and related objects.
- Partner with Sales and business stakeholders to improve Salesforce usability and automate sales processes

Development &
- Cloud Solutions

Build scalable automation and support connected sales and service experiences





Development &

- Automation

Design, develop, maintain, and optimize Salesforce Flows, including complex Record-Triggered Flows, Screen

Flows, Scheduled Flows, Autolaunched Flows, and reusable Subflows.

- Analyze and optimize existing Salesforce automation to improve performance, scalability, maintainability, and adherence to platform best practices.
- Develop and maintain Apex Classes, Apex Triggers, Batch Apex, Queueable Apex, Scheduled Apex, and asynchronous processing.
- Build and maintain Apex callouts and integrations with internal and external systems using REST APIs.
- Apply Salesforce development best practices including bulkification, governor-limit management, exception handling, test coverage, and transaction management.
- Develop, enhance, and troubleshoot Lightning Web Components (LWC) and integrate custom components into

Lightning applications and record pages.
- Configure and customize Lightning Record Pages, Dynamic Forms, Lightning App Builder, and custom user experiences.
- Work with SOQL/SOSL to retrieve and process Salesforce data efficiently.
- Develop and maintain Apex test classes and ensure appropriate test coverage and regression testing before production deployments.
- Troubleshoot complex issues involving Apex, Triggers, Flows, validation rules, integrations, APIs, and other

Salesforce automation.
- Work with VS Code, Salesforce CLI, Git/source control, and metadata-based deployments for Salesforce development and release activities.
- Understand and support Salesforce deployment processes across Development, Sandbox/UAT, and Production environments.
- Participate in code reviews, solution design, technical impact analysis, testing, deployment, and post-production validation.
- Evaluate requirements and determine the appropriate technical solution using declarative configuration, Flow, Apex,

LWC, or integrations, avoiding unnecessary custom development where standard Salesforce capabilities can meet the requirement.

Service Cloud &

Experience Cloud

Minimum 2-3 years of hands-on experience with Service Cloud and Experience Cloud.

- Understand and manage the end-to-end Case lifecycle, including case creation, assignment, queues, routing,

escalation, Email-to-Case, notifications, and closure.




- Configure and enhance Service Cloud functionality to support customer support and service operations.
- Configure and customize Experience Cloud sites/portals, including pages, navigation, audiences, access,

permissions, and user experience.
- Design solutions that provide a consistent experience between internal Service Cloud users and external

Experience Cloud users.

Integrations &

- Delivery

Connect enterprise applications and take solutions from requirements to production

Integrations

Design, configure, support, and troubleshoot Salesforce integrations with internal and external applications.
- Experience integrating Salesforce with marketing platforms such as HubSpot, Account Engagement (Pardot), and

Marketo.
- Experience supporting third-party Salesforce integrations such as DocuSign, Quip, Jira integrations such as zAgile,

or similar enterprise applications.
- Experience setting up integrations with internal/in-house applications using External Client Apps / Connected Apps,

OAuth 2.0, REST APIs, Named Credentials, and External Credentials.
- Understand authentication flows, API access, refresh tokens, service accounts, integration users, and integration security.
- Manage certificates and certificate renewals associated with Salesforce integrations.
- Monitor and troubleshoot integration failures and coordinate with external or internal application teams when required.

Business Analysis &
- Stakeholder Management
- Work directly with Sales, Customer Support, Operations, and other business teams to gather and clarify requirements.
- Translate business requirements into scalable Salesforce technical solutions.
- Evaluate requests and recommend whether requirements should be addressed through configuration, Flow, Apex,

LWC, integrations, or existing Salesforce functionality.
- Clearly communicate technical solutions, risks, dependencies, and limitations to both technical and non-technical stakeholders.
- Participate in solution design, testing, UAT, deployment, and post-production support.
- Independently investigate production issues, identify root causes, and implement appropriate solutions.

Documentation &
- Release Management

Maintain clear technical documentation for Salesforce configurations, automations, integrations, and custom development.
- Document solution designs, data mappings, integration configurations, dependencies, and deployment steps.
- Follow appropriate change management and deployment practices across development, sandbox/UAT, and

Production environments.
- Support release validation, regression testing, and post-deployment verification.

📌 Salesforce Administrator / Developer (Hyderabad)
🏢 SRM Technologies
📍 Hyderabad