Job Description
Role Purpose To lead and drive collections performance for the Personal Loan and Business Loan portfolio across Bucket X and Bucket 1 for the Bihar (Patna) region, ensuring roll-back targets, minimizing flow-through to higher buckets, and managing a team of collection executives/tele-callers/field agents and collection agencies. Key Responsibilities Own end-to-end collections performance (resolution %, roll-back, flow rates) for PL/BL portfolio in Bucket X and Bucket 1 across the Patna/Bihar region. Manage and drive productivity of in-house collection team and third-party collection agencies (DCAs) operating in the region. Monitor daily/weekly collection trends, bucket-wise flow and roll-rate MIS; take corrective action to control slippage into higher buckets (Bucket 2). Ensure adherence to RBI/company collection guidelines, fair practice code, and code of conduct during recovery efforts. Conduct field visits, customer contact audits, and joint calls with team members to strengthen ground-level collection efficiency. Drive tele-calling and digital collection channel effectiveness (SMS, IVR,

📌 Regional Collections Manager- Personal/ Business Loan (India)
🏢 People Konnect
📍 India