Sales & Customer Support Executive

Company: XEOTEC E-Services Private Limited

Location: Guwahati, Assam

Job Type: Full-time, In-person

Experience: Fresher / 0–2 Years

Salary: ₹15,000–₹20,000 per month performance-based incentives

Job Summary

XEOTEC E-Services Private Limited is looking for an energetic and customer-focused Sales & Customer Support Executive for our Guwahati office.

The selected candidate will handle customer enquiries, lead follow-ups, sales coordination, customer support and conversion activities across multiple company projects.

This role is suitable for candidates who are confident in communication, comfortable speaking with customers over phone and WhatsApp, and interested in sales, customer service and business growth.

Key Responsibilities

- Handle incoming and outgoing customer calls
- Respond to customer enquiries through phone, WhatsApp and email
- Follow up with new and existing leads
- Maintain lead and customer follow-up records
- Update CRM, Excel or Google Sheets regularly
- Coordinate with Operations, Accounts and Technical teams
- Track pending customer issues and ensure timely follow-up
- Explain company products and services to potential customers
- Generate and convert sales opportunities
- Maintain professional customer communication
- Escalate unresolved issues to management
- Prepare daily and weekly sales/support reports
- Achieve assigned monthly sales and follow-up targets
- Maintain confidentiality of customer and company information

Business Areas You May Support The selected employee may work across:
- PM Surya Ghar / Solar customer enquiries and lead follow-up
- BOI CBC-related customer enquiries and coordination
- Nagad Wallet India retailer and customer support
- JAB Travels customer enquiries
- AshaExamLive customer/student support where required




- Other XEOTEC products and services

Sales Responsibilities
- Contact interested leads
- Understand customer requirements
- Explain relevant products and services
- Follow up until conversion or closure
- Maintain proper follow-up status
- Coordinate documentation with Operations
- Support field sales activities when required
- Assist in achieving monthly business targets

Customer Support Responsibilities
- Receive customer complaints and service requests
- Register and track pending issues
- Provide status updates to customers
- Coordinate with the concerned internal team
- Maintain proper complaint records
- Ensure customers receive timely responses
- Escalate urgent or unresolved matters

Required Skills
- Good communication skills
- Comfortable speaking over phone
- Basic knowledge of MS Excel / Google Sheets
- Basic computer knowledge
- Positive customer-handling ability
- Strong follow-up skills
- Ability to work with targets
- Good time management
- Ability to handle multiple customers and tasks
- Basic email and WhatsApp communication skills

Language Preference

Candidates who can communicate in the following languages will be preferred:

- Assamese
- Hindi
- English

Preferred Candidate Profile

We are looking for someone who is:

- Confident and polite in communication
- Customer-focused
- Target-oriented
- Responsible and punctual
- Valuable at follow-up
- Comfortable learning multiple products




- Able to work under daily and monthly targets
- Interested in long-term growth with the company

Education

Graduate in any discipline preferred.

Candidates from Sales, Marketing, Commerce, Management, Banking, Customer Service or related backgrounds may be preferred.

Experience

Freshers may apply.

Candidates with 0–2 years of experience in sales, telecalling, customer support, banking, fintech, solar, travel, retail or related roles will be preferred.

Work Location

Guwahati, Assam

This is a full-time, in-person office-based role.

Compensation

₹15,000–₹20,000 per month, depending on experience, communication skills and interview performance.

Performance-based incentives may be offered for eligible sales conversions and business targets.

Benefits

Benefits may include

- Paid sick time
- Paid time off
- Provident Fund, where applicable
- Cell phone reimbursement for approved official usage
- Performance incentives
- Performance-based salary review

Selection Process The selection process may include:
- CV screening
- Communication interview
- Sales/customer-handling role play
- Basic Excel/CRM test
- Salary and joining discussion
- Final selection

Initial Performance Review The selected employee will have an initial performance review period of approximately 3 months.

Performance will be evaluated based on:

- Attendance and punctuality
- Number of customer follow-ups
- Lead response time
- Conversion performance
- Customer communication quality
- CRM/MIS updates
- Complaint follow-up
- Target achievement
- Team coordination
- Discipline and responsibility

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Sales & Customer Support Executive (Guwahati)
🏢 Xeotec E-services
📍 Guwahati