Position: Telemarketing / Business Development Executive

Department: Sales & Business Development

Experience: 2–5 Years

Qualification: Bachelor’s Degree

Employment Type: Full-Time

Location: Mangaluru

Job Summary

We are looking for a results-driven and customer-focused Telemarketing / Business Development Executive to generate qualified leads, develop new business opportunities, manage customer databases, and support the sales team in achieving business targets.

The ideal candidate should have solid communication and persuasion skills, hands-on experience with CRM systems, and the ability to effectively manage prospects throughout the lead-generation and sales-support process.

Key Criteria / Requirements

- Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
- 2–5 years of experience in telemarketing, B2B/B2C sales, inside sales, lead generation, or business development.
- Proven experience in lead generation, prospecting, and customer database management.
- Strong hands-on experience with CRM systems such as Salesforce, HubSpot, Zoho CRM, or similar platforms.
- Ability to create, maintain, update, and manage accurate customer and prospect databases.
- Good understanding of sales funnels, lead qualification, follow-ups, and conversion processes.
- Excellent verbal and written communication skills.
- Strong negotiation, persuasion, interpersonal, and relationship-management skills.
- Good analytical skills with the ability to track and interpret sales and telemarketing performance metrics.
- Proficiency in MS Office / Google Workspace and reporting tools.
- Self-motivated, target-oriented, and capable of working independently as well as part of a team.

1. Lead Generation & Database Management

- Identify and generate potential business opportunities through telephone calls, emails, social media,



online platforms, and other digital channels.
- Conduct outbound calls to prospective customers and introduce the company’s products/services.
- Build and maintain new customer and prospect databases.
- Regularly update existing databases to ensure accurate and up-to-date customer information.
- Qualify leads based on customer requirements, business potential, budget, and purchase intent.
- Prioritize high-potential leads and ensure timely follow-up by the sales team.
- Develop and implement strategies to expand the customer base and improve lead quality.
- Maintain accurate records of all customer interactions and follow-up activities in the CRM.

2. Appointment Setting & Sales Support

- Schedule sales meetings, product demonstrations, consultations, and follow-up calls with qualified prospects.
- Coordinate with the sales team to ensure effective follow-up and smooth lead handover.
- Assist in preparing proposals, presentations, quotations, and other sales-related documents.
- Follow up with prospects regarding quotations, proposals, product information, and pending decisions.
- Support the sales team in converting qualified leads into business opportunities.
- Provide relevant market intelligence, customer insights, and competitor information to the management and sales team.

3. Customer Engagement & Relationship Management

- Act as the first point of contact for prospective customers and handle enquiries professionally.




- Understand customer requirements and provide relevant information about products/services.
- Maintain regular communication and follow-ups with prospects and existing customers.
- Develop and maintain positive, long-term relationships with customers.
- Collect customer feedback and communicate relevant insights to the sales and marketing teams.
- Ensure a professional and positive customer experience throughout the sales process.

4. Reporting & Analytics

- Track and report key telemarketing and lead-generation metrics, including:
- Number of calls made
- Leads generated
- Qualified leads
- Appointments scheduled
- Follow-ups completed
- Conversion rates
- Lead quality
- Database growth
- Prepare regular daily, weekly, and monthly performance reports as required.
- Analyse call outcomes, conversion rates, lead quality, and customer responses to identify areas for improvement.
- Maintain accurate CRM records and ensure timely updating of sales activities.
- Work closely with management to analyse performance and improve lead-generation effectiveness.

5. Process Improvement & Team Support

- Identify opportunities to improve lead-generation, telemarketing, customer follow-up, and database-management processes.
- Recommend improvements to outreach strategies, scripts, workflows, and lead qualification processes.
- Monitor the effectiveness of different communication and outreach channels.
- Maintain and improve standard operating procedures related to telemarketing and lead management.
- Support and mentor junior telemarketing team members by sharing best practices and effective communication techniques.
- Collaborate with the Sales, Marketing, and Management teams to achieve business objectives.

Pay: ₹15,552.36 - ₹35,370.96 per month

Work Location: In person

📌 Sales coordinator (Mangalore)
🏢 Riddhi Siddhi Design and Services
📍 Mangalore