Job Description
P2P Tower Leader – Procure to Pay Delivery Pan India Role Overview We are seeking an accomplished P2P Tower Leader to lead end-to-end Procure-to-Pay operations for global client engagements. The role is accountable for service delivery excellence, client relationship management, operational governance, process standardization, transformation initiatives, and team leadership within a business process services workplace. The incumbent will own delivery outcomes across the P2P value chain, drive operational efficiencies, ensure compliance and controls, lead high-performing teams, and partner with clients to deliver measurable business value. Key Responsibilities Delivery Leadership & Operations Management • Lead end-to-end Procure-to-Pay operations across multiple client engagements. • Own service delivery performance against agreed SLAs, KPIs, productivity, quality, compliance, and customer satisfaction metrics. • Drive operational excellence through effective governance, risk management, and process controls. • Ensure timely and accurate processing of purchase orders,



invoices, vendor queries, payments, and related P2P activities. • Manage service continuity, issue resolution, and escalation management. Client & Stakeholder Management • Act as the senior point of contact for client procurement, finance, and shared services leadership teams. • Lead governance forums, operational reviews, and executive business reviews. • Build strong client relationships and drive customer satisfaction through proactive engagement and value-led discussions. • Partner with client stakeholders to identify opportunities for process optimization and business outcome improvement. Team Leadership • Lead and develop large delivery teams across onshore and offshore locations. • Drive people development, succession planning, capability building, and leadership coaching. • Foster a high-performance culture focused on accountability, customer centricity, continuous improvement,

📌 P Tower Leader (India)
🏢 Tata Consultancy Services
📍 India