EVERGO Tours operates as the backend and operational support office of the Wordcraft Group of Companies (UAE), a diversified business group with operations in legal translation, PRO services, travel and tourism, business setup, education, and childcare services.

Based in Ramanattukara, Kerala, our team supports the group's UAE operations through customer communication, sales coordination, documentation, administrative support, follow-ups, and day-to-day business operations.

Position Overview

We are looking for a Sales Coordinator to support our sales team by managing customer enquiries, coordinating sales activities, maintaining records, and ensuring smooth communication between customers and internal departments.

The ideal candidate should be organised, confident in communication, detail-oriented, and capable of handling multiple customer and sales-related tasks while ensuring timely follow-ups and proper coordination.

Key Responsibilities

- Coordinate with the sales team to ensure smooth handling of customer enquiries and sales activities.
- Respond to customer enquiries through telephone, WhatsApp, email, and other communication channels.
- Follow up with potential and existing customers regarding enquiries, quotations, payments, documents, and service requirements.
- Maintain and regularly update sales records, customer details, follow-up status, and lead information.
- Coordinate with sales executives and other departments to ensure customer requirements are communicated accurately.
- Assist the sales team in preparing quotations, proposals, service details, and other required documents.




- Track sales leads and ensure timely follow-up on pending enquiries and opportunities.
- Coordinate appointments, meetings, customer discussions, and service-related requirements when required.
- Monitor the progress of ongoing sales enquiries and provide necessary updates to the concerned team members.
- Maintain accurate records in the company's CRM system, Excel/Google Sheets, and internal databases.
- Assist in preparing sales reports, follow-up reports, and other management reports.
- Communicate customer requirements to the relevant departments and ensure proper coordination until completion.
- Support the sales team in achieving smooth and efficient customer conversion and service coordination.
- Handle customer concerns professionally and escalate issues to the appropriate department when necessary.
- Maintain confidentiality of customer information, sales data, and company records.
- Perform additional sales coordination and administrative responsibilities assigned by management.

Candidate Requirements
- Previous experience in sales coordination, sales support, customer service, business development, telesales, or a related role is preferred.
- Fresh graduates with strong communication, organisational, and coordination skills may also apply.




- Strong spoken and written English communication skills are essential.
- Knowledge of Malayalam, Arabic, or Hindi will be an added advantage.
- Good interpersonal skills with the ability to communicate effectively with customers and sales team members.
- Solid follow-up and coordination skills with good attention to detail.
- Ability to manage multiple leads, tasks, and deadlines efficiently.
- Basic to good knowledge of Microsoft Excel, Word, Google Sheets, email, CRM software, and other digital workplace tools.
- Ability to prepare and maintain accurate sales records and reports.
- Customer-focused approach with a professional and positive attitude.
- Ability to work independently as well as collaboratively with different departments.
- Responsible, punctual, organised, adaptable, and willing to learn in a fast-paced work environment.

What We Offer
- Attractive monthly salary with performance-based incentives, where applicable.
- Opportunity to develop a career with a growing UAE-based business group.
- Exposure to multiple business sectors including legal translation, document attestation, PRO services, business setup, education, and professional services.
- Supportive and collaborative working environment.
- On-the-job training and continuous learning opportunities.
- Opportunities for professional growth and career development.

Job Location

EVERGO Tours – Backend Operations Office

Parammal, Ramanattukara, Kozhikode, Kerala

Employment Type

Full-Time | Work from Office

Pay: ₹18,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Sales Coordinator (Ramanattukara)
🏢 Evergo Tours
📍 Ramanattukara