SALES & OPERATIONS EXECUTIVE

Company: THE CHAWLA ENTERPRISESLocation: Lajpat Rai Market, Old DelhiEmployment Type: Full-TimeDepartment: Sales & Operations

About the Role THE CHAWLA ENTERPRISES is looking for a Sales & Operations Executive to handle day-to-day sales enquiries, customer calling, offline/walk-in sales and basic inventory operations.

The person will work closely with the management and will be responsible for ensuring that enquiries are followed up properly, customers receive accurate product/pricing information, sales are converted, and stock movements are recorded correctly.

Key Responsibilities

1. Calling & Lead Management

- Handle incoming enquiries from Justdial, WhatsApp, phone calls and other sources.
- Call prospective dealers, retailers and customers and understand their requirements.
- Share product details, prices, availability and offers.
- Follow up with old and pending enquiries regularly.
- Maintain proper records of leads, follow-ups and order status.
- Convert enquiries into confirmed orders wherever possible.
- Escalate important/high-value customers and negotiations to management.

1. Offline / Counter Sales

- Handle walk-in customers and dealers at the shop.
- Understand customer requirements and recommend suitable products.
- Prepare quotations and communicate prices.
- Coordinate order confirmation, billing and dispatch.
- Maintain professional relationships with existing dealers and customers.
- Assist management during busy sales periods.

1. Stock & Inventory Recording

- Record incoming and outgoing stock.




- Maintain daily stock movement records.
- Check physical stock against system/register records.
- Record sales, dispatches, returns and damaged/defective units.
- Immediately report stock discrepancies to management.
- Help maintain accurate product-wise inventory.
- Coordinate with warehouse staff for picking and dispatch.

1. Daily Sales & Reporting

- Maintain daily sales and enquiry records.
- Prepare a simple daily report covering:
- Total enquiries received
- Calls made
- Follow-ups completed
- Orders confirmed
- Sales value
- Pending customers
- Stock issues/discrepancies
- Maintain customer and dealer information properly.

1. Coordination

- Coordinate between customers, sales team, warehouse and management.
- Ensure confirmed orders are communicated correctly to the warehouse.
- Follow up on pending payments/order confirmations when instructed.
- Assist with basic administrative and operational work related to sales.

Candidate Requirements
- Good communication skills in Hindi and English.
- Comfortable speaking to customers and dealers over the phone.
- Basic computer knowledge.
- Ability to use WhatsApp, Excel/Google Sheets and basic business software.
- Good numerical understanding.




- Ability to maintain accurate records.
- Confident, disciplined and presentable.
- Prior experience in sales, telecalling, electronics, wholesale, retail or distribution will be preferred.

Important Qualities We are looking for someone who is:
- Sales-oriented
- Proactive with follow-ups
- Honest and responsible with stock
- Good with customers
- Comfortable making calls
- Organised with records
- Quick at learning products and prices
- Able to work in a busy wholesale environment

Working Hours 11:00 AM – 8:00 PM

Full-time, on-site position at Lajpat Rai Market, Old Delhi.

Performance Expectations The candidate will be expected to:

- Respond to enquiries promptly.
- Ensure no genuine lead is left without follow-up.
- Maintain accurate sales and stock records.
- Minimise errors in orders and inventory.
- Build repeat business from existing dealers/customers.
- Consistently contribute towards monthly sales targets.

Compensation Salary: ₹8000/- – ₹11,000/- per month

Performance Incentive: Additional incentives may be provided based on sales/conversion and overall performance.

How to Apply

Interested candidates may share their CV/resume and previous work experience.

Contact

THE CHAWLA ENTERPRISES

Location: Lajpat Rai Market, Old Delhi

Pay: ₹8,000.00 - ₹11,000.00 per month

Education

- Secondary(10th Pass) (Required)

Language:
- English (Required)

Location:
- Delhi (Required)

Willingness to travel:
- 25% (Preferred)

Work Location: In person

📌 Sales and Operation (Delhi)
🏢 Chawla Enterprises
📍 Delhi