Job Summary

We are looking for a proactive and result-oriented Sales & Marketing Executive to monitor and improve day-to-day business operations. The role involves monitoring operations through CCTV, sales data, operational reports, and customer feedback, coordinating with field and on-site teams, and driving sales through improved operational efficiency and customer service.

Key Responsibilities

- Monitor daily business operations through CCTV, sales reports, operational data and other monitoring systems.

- Track sales performance, customer footfall, billing, conversion and operational efficiency.

- Identify operational gaps, service issues and opportunities to improve sales.

- Coordinate with field staff, sales teams and on-site operational employees to ensure smooth functioning.

- Follow up with staff regarding targets, customer handling, attendance, productivity and operational activities.

- Monitor customer service standards and ensure timely resolution of customer-related issues.

- Analyse daily sales and operational data to identify trends, gaps and areas requiring corrective action.

- Coordinate with site teams to implement strategies for improving sales and customer experience.

- Follow up on promotional activities, offers and marketing initiatives at operational locations.

- Ensure proper execution of company instructions, SOPs and sales initiatives.





- Prepare daily/weekly performance reports and highlight important operational issues to management.

- Communicate management instructions to field and on-site teams and follow up on implementation.

- Coordinate between the management, field teams and individual business locations for effective execution.

- Identify recurring operational problems and suggest practical solutions to improve productivity and revenue.

- Support sales growth by improving staff productivity, customer engagement, service quality and operational discipline.

Requirements

- Bachelor's degree in Business Administration, Marketing, Commerce or a related field.

- 2–5 years of experience in sales, marketing, operations, retail, hospitality, FMCG or a similar environment.

- Good understanding of sales and operational performance metrics.

- Strong MS Excel/data analysis and reporting skills.

- Ability to interpret CCTV observations and operational data for performance improvement.

- Robust coordination and follow-up skills.

- Good communication and interpersonal skills.

- Ability to work with field and on-site teams.

- Proactive approach with strong attention to detail.

- Willingness to travel to operational locations when required.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Sales and Marketing Executive (Thrissur)
🏢 Bhavana Healthcare
📍 Thrissur