RESTAURANT SUPERVISOR – Company: IDLI GHAR Foods Pvt. Ltd.

Industry: QSR / Restaurant – South Indian Food Location: Ahmedabad Position: Restaurant Supervisor Reports To: Store Manager / Management Job PurposeThe Restaurant Supervisor is responsible for the smooth day-to-day operation of the outlet . The Supervisor must ensure that customers receive fresh food, rapid service, hygienic surroundings and a positive experience , while maintaining staff discipline, SOPs, food quality and operational standards. The Supervisor should behave like an owner of the shift , not simply a person who gives instructions.

Key Responsibilities1.

Outlet

OperationsEnsure the outlet opens and closes on time. Check that all opening and closing procedures are completed. Ensure all counters and service stations are ready before operations begin. Monitor smooth operations during breakfast and evening service. Ensure required food items, packaging and supplies are available. Coordinate with the kitchen and service team. Prevent unnecessary delays in customer orders. Immediately resolve operational problems during the shift. 2.

Customer

ServiceWelcome and communicate respectfully with customers. Ensure orders are served quickly and correctly. Monitor customer waiting time. Handle customer complaints politely and professionally. Take immediate corrective action when a customer faces a problem.



Collect customer feedback whenever required. Escalate serious complaints to management. Never argue with a customer. 3.

Food QualityThe Supervisor must regularly check: Taste Freshness Temperature Portion size Presentation Consistency Sambar and chutney quality Idli softness Vada quality and oiliness Dosa quality, where applicable Food that does not meet company standards should not be served to customers .

- Speed of ServiceContinuously monitor order preparation and serving time. Coordinate between cashier, kitchen and service staff. Identify bottlenecks during rush hours. Ensure staff remain active and alert during peak periods. Ensure customers are not unnecessarily waiting for food, sambar, chutney or additional items.
- Hygiene & CleanlinessCheck cleanliness of: Kitchen Service counter Dining/standing area Floors Tables Wash area Utensils Equipment Dustbins Staff uniforms Food storage areas The Supervisor must ensure cleaning schedules and hygiene SOPs are followed throughout the shift—not only before opening or after closing.
- Team SupervisionAllocate duties to employees at the beginning of the shift. Conduct short team briefings when required. Ensure employees understand their responsibilities. Monitor employee performance. Train new employees. Guide

📌 Restaurant Supervisor (Ahmedabad)
🏢 Idli Ghar Foods Private
📍 Ahmedabad