SOVA’s Nature Hideout - Pawna Lake, Lonavala

We are looking for an experienced and responsible Resort General Manager to oversee the day-to-day operations of our resort and ensure smooth guest experiences, staff coordination, vendor management, and financial discipline.

Key Responsibilities

Property & Guest Operations

- Oversee daily resort operations and ensure smooth functioning of all departments.
- Manage guest check-ins/check-outs and ensure a seamless guest experience.
- Handle guest enquiries regarding bookings, packages, facilities, and services.
- Respond promptly and professionally to guest messages and enquiries across booking platforms.
- Handle and resolve guest complaints with a service-oriented approach.

Food & Service Operations

- Oversee daily breakfast operations and coordinate effectively with Kitchen and Service teams.
- Generate and manage food bills for in-house guests.
- Coordinate between departments to ensure timely and effective guest service.

Reservations & OTA Management

- Manage OTA platforms and extranets.
- Handle reservations, room availability, rates, inventory, and guest communications.
- Ensure OTA listings and availability are updated accurately.

Staff & HR Coordination

- Supervise staff and coordinate daily operational requirements.
- Address staff-related issues and disputes professionally.
- Maintain and update staff attendance records.
- Coordinate with HR regarding attendance and other staff-related matters.

Administration, Accounts & Compliance

- Maintain daily operational and administrative records using Excel.




- Manage GST-related data and coordinate with the CA by providing required information and documents.
- Coordinate with vendors, negotiate/finalize bills, and ensure timely settlement of vendor accounts.
- Prepare and maintain P&L; sheets.
- Monitor operational expenses and coordinate with departments for effective cost control.
- Support management in maintaining profitability and financial discipline.

What We’re Looking For
- Previous experience in hotel/resort/property operations.
- Strong experience in guest handling and front-office operations.
- Good understanding of OTA platforms and reservation management.
- Experience in staff supervision and team coordination.
- Comfortable working with Excel, billing, basic accounts and operational reports.
- Exposure to GST, vendor management and P&L;/cost control will be preferred.
- Strong communication, problem-solving and decision-making skills.
- Ability to take ownership and independently manage day-to-day property operations.
- Flexible to work in a resort environment, including weekends/holidays when required.

Location SOVA’s Nature Hideout, Pawna Lake, Lonavala

Position

Resort General Manager

Salary

₹32,000 - ₹50,000 per month, depending on experience and suitability.

Food & accommodation can be provided.

If interested feel free to apply or;

Send your Resume + current salary + expected salary + notice period to +91 (phone hidden).

Pay: ₹32,000.00 - ₹50,000.00 per month

Benefits

- Food provided
- Paid time off

Work Location: In person

📌 Resort General Manager (Lonavla)
🏢 Sovas Nature Hideout
📍 Lonavla