- Handle complete airline reservation and ticketing operations for domestic and international sectors.

- Must have strong working knowledge of Amadeus, Sabre and Galileo/Travelport GDS.

- Create, modify and manage PNRs, fare quotes, ticketing and queue management.

- Perform new bookings, rebooking, cancellations, voids, refunds and ticket exchanges/reissues.

- Handle date changes, flight changes, no-show cases, schedule changes and involuntary reissues.

- Calculate and process fare differences, change fees, cancellation penalties, refund amounts and applicable taxes.

- Robust knowledge of fare rules, fare basis, booking classes, ticketing time limits and airline policies.

- Handle SSR/OSI entries, passenger details, passport information, baggage, meals, wheelchair and other special requests.

- Process seat selection, ancillary services, EMDs and additional service requests.

- Check and resolve GDS errors and ticketing issues.

- Handle airline schedule changes,



cancellations and passenger reaccommodation.

- Coordinate with airlines, consolidators and internal visa/operations teams when required.

- Ensure passenger names, passport details, DOB, gender and other booking information are entered accurately.

- Handle group bookings and individual bookings for corporate, family, religious and leisure travel.

- Provide customers with accurate information regarding fares, baggage allowance, flight timings, restrictions and ticket conditions.

- Follow up on pending bookings, ticketing deadlines and payment requirements.

- Maintain proper records of tickets, refunds, reissues and customer communications.

- Handle customer queries professionally through phone, WhatsApp and email.

- Ensure all ticketing transactions comply with airline, GDS and company procedures

📌 Reservation & Ticketing Executive (Chennai)
🏢 MS WORLD TRAVEL SERVICES
📍 Chennai