02 Oct
|
Aralia Hotels
|
Andheri East
02 Oct
Aralia Hotels
Andheri East
Key Responsibilities
- Handle inbound and outbound calls, emails, and chats related to bookings
- Create, modify, and cancel reservations in the reservation system
- Quote fares, tariffs, packages, and availability accurately
- Process payments, refunds, and cancellation charges as per policy
- Send booking confirmations, itineraries, and vouchers on time
- Resolve customer queries and complaints, escalating complex cases when needed
- Upsell and cross-sell upgrades, add-ons, and packages to meet targets
- Maintain accurate customer and booking records
- Coordinate with sales, operations, and front-office or ticketing teams
- Follow company policies, SLAs, and quality standards
Perks:
- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Provident Fund
Work Location: In person
📌 Reservation Executive (Andheri East)
🏢 Aralia Hotels
📍 Andheri East