Role & responsibilities :

Role Summary :

Responsible for driving field collection performance for MIB retail buckets across the assigned region. Manages agencies, ensures compliance, optimizes recovery, and handles escalated customer cases.

Key Responsibilities

- Manage regional MIB field collections with focus on bucket-wise recovery.
- Allocate accounts, monitor daily follow-ups, and drive rollrate improvement.
- Lead and evaluate collection agencies and field executives.
- Handle escalations, customer visits, settlements, and dispute resolutions.
- Ensure strict compliance with collection guidelines and regulatory norms.
- Coordinate legal actions and support SARFAESI/Section 138 processes where relevant.
- Review MIS, track KPIs,



and report performance to leadership.

Skills & Competencies

- Strong knowledge of retail field collections and agency management.
- Valuable negotiation, customer handling, problemsolving skills.
- Ability to manage multiple locations and drive outcomes.
- Comfortable with MIS, dashboards, and field tech tools.

Experience 610+ years in retail collections with field exposure; regional team/agency management preferred.

Education

Graduate/Postgraduate.

Location

Regional role covering assigned geography

📌 Regional Collection Manager - Retail Collections(Field Collection MIB) (Bengaluru)
🏢 Yes Bank
📍 Bengaluru