Job Description
Designation: IT Support Associate BU: Group Function Location: Pune Experience: 2 to 4 Yrs Shift Details: 6 days a week (Monday to Saturday) Shift Timings: 10:00 AM – 7:00 PM About the Role We are looking for an IT Support Associate to provide first-level technical support across Windows and macOS/Apple systems. The role involves troubleshooting hardware, software, Microsoft 365, Google Workspace, and basic network issues, while supporting user onboarding, IT assets, and day-to-day service desk operations. The ideal candidate should have solid troubleshooting skills, good communication, and a customer-focused approach. Key Responsibilities Provide first-level technical support for Windows and macOS/Apple systems . Troubleshoot hardware, software, email, and basic network-related issues. Configure and troubleshoot Microsoft 365 and Google Workspace accounts. Install, configure, update, and troubleshoot operating systems and business applications. Support user

📌 IT Support Associate (Pune)
🏢 upGrad
📍 Pune