Telecaller / Patient Care Executive

Organization: Chate Homeopathy Clinic

Job Overview

Chate Homeopathy Clinic is looking for a friendly, confident, and responsible Telecaller Executive to join our team. The role involves speaking with patients, managing follow-ups, confirming appointments, handling basic patient queries, and coordinating with the clinic team to ensure smooth patient communication.

This position is suitable for candidates who enjoy talking to people, have positive communication skills, and are comfortable handling regular phone calls and follow-up activities.

Key Responsibilities

- Make calls to patients for consultation, treatment, and follow-up.
- Confirm appointments and provide timely appointment reminders.
- Contact patients who have missed appointments and assist with rescheduling.
- Handle calls and basic queries related to appointments, doctor availability, clinic services, and procedures.
- Follow up with patients regarding their scheduled visits and treatment follow-up requirements.
- Maintain accurate records of calls, appointments, follow-ups, and patient responses.
- Update patient information and communication details in the clinic management system.
- Coordinate with doctors and the front desk team regarding appointments and patient follow-ups.
- Listen to patient concerns and communicate important issues to the concerned team member.
- Maintain a polite, professional, and supportive approach while communicating with patients.
- Maintain regular communication with patients and build a positive patient experience.




- Complete assigned calling and follow-up tasks within the given timelines.

Candidate Profile We are looking for someone who is:
- Confident and comfortable speaking with patients over the phone.
- Friendly, polite, patient, and skilled in communication.
- Good at listening and understanding patient requirements.
- Comfortable making regular outbound calls and follow-ups.
- Organized and able to manage multiple follow-up activities.
- Responsible and consistent with assigned work.
- Comfortable using computers for basic data entry and record updating.

Eligibility
- Graduate in any discipline preferred.
- Freshers are welcome to apply.
- Candidates with experience in telecalling, customer service, patient coordination, healthcare, or similar roles will be an added advantage.
- Good communication skills in Marathi, Hindi, and/or English.

Skills Required
- Good verbal communication
- Patient handling and customer service skills
- Follow-up and coordination skills
- Basic computer and data-entry knowledge
- Good listening skills
- Attention to detail
- Positive and professional attitude
- Ability to work with daily calling targets and timelines

Why Join Us?
- Work in a professional healthcare environment.
- Opportunity to develop communication and patient-handling skills.
- Learn about patient coordination and clinic operations.
- Supportive team environment.
- Opportunity for long-term growth within the organization.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Receptionist cum telecaller (Swargate)
🏢 CHATE ADVERTISING
📍 Swargate