Greetings from BCforward,

We have an immediate hiring for Qualtrics CX Consultant

Type: Contract to Hire Role

Experience: 2–6 Years

Location: Bangalore / Bengaluru

Work Mode: Hybrid / Client-based as applicable

Shift: 12:00 PM – 9:00 PM IST

Role Overview

We are looking for a Qualtrics CX Consultant with robust hands-on experience in the Qualtrics XM platform and a focus on Customer Experience (CX), Employee Experience (EX), and Experience Management (XM) programs.

The consultant will work closely with clients to design, configure, implement, and optimize Qualtrics solutions, deliver actionable insights, and support integrations with enterprise applications such as Salesforce and HR platforms .

Key Responsibilities

- Design and implement CX, EX, and XM programs using Qualtrics.
- Partner with clients to understand their CX/EX objectives and translate them into effective Qualtrics solutions.
- Configure and optimize Qualtrics dashboards, workflows, surveys, and analytics .
- Develop actionable insights from customer and employee experience data.
- Design surveys, sampling methodologies, questionnaires, analysis plans, and reporting frameworks.
- Work with clients and internal teams to deliver high-quality Qualtrics implementations.
- Support integrations between Qualtrics and enterprise applications such as Salesforce, CRM, HR platforms, and APIs .
- Work on Qualtrics capabilities including:
- CX and EX modules
- Text Analytics / NLP
- Predictive Intelligence
- Driver Analysis
- Digital Intercepts
- Conversational Feedback
- Advanced Dashboards
- Role-based Reporting
- Action Planning




- Closed-loop Feedback
- Collaborate with technical teams on integrations, automation, and advanced customization.
- Analyze data from multiple sources and translate findings into actionable recommendations.
- Support customer journey mapping and employee lifecycle programs.
- Provide technical and functional guidance to junior team members where required.
- Stay updated with new Qualtrics XM capabilities and product enhancements .

Required Skills

- 2+ years of hands-on experience with Qualtrics.
- Strong understanding of Customer Experience (CX), Employee Experience (EX), and Experience Management (XM) .
- Experience designing and configuring Qualtrics surveys, dashboards, workflows, and reports .
- Strong understanding of survey design, questionnaire development, sampling, and analysis.
- Experience with Qualtrics analytics and insight generation .
- Knowledge of Text Analytics/NLP, Predictive Intelligence, and Driver Analysis .
- Experience with API integrations and JavaScript for Qualtrics customization.
- Experience integrating Qualtrics with CRM/enterprise applications , preferably Salesforce.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to interact directly with clients and understand business requirements.

Notice: Immediate / Serving If interested for C2H role, share resume on [email protected]

Thank you,

Rajput Shraddha linkedin.com/in/rajput-shraddha-7636891ba http://www.bcforward.com

Office 1, Sattva Knowledge Park, 8th floor

Raidurg, Hyderabad

Telangana, IN 500082

📌 Qualtrics CX Consultant (Bangalore Metropolitan Area)
🏢 BCforward
📍 Bangalore Metropolitan Area