Job Summary The Quality Analyst is responsible for monitoring and evaluating patient interactions to ensure compliance with quality standards, client expectations, and healthcare process guidelines.
Key Responsibilities
- Audit inbound/outbound calls, emails, and patient portal interactions.
- Evaluate communication, process adherence, compliance, and soft skills.
- Provide actionable feedback and coaching recommendations to operations teams.
- Conduct calibration sessions with Team Leaders, Trainers, and Managers.
- Prepare quality scorecards, dashboards, and trend analysis reports.
- Identify recurring errors and recommend process improvement initiatives.
- Ensure adherence to GDPR, healthcare compliance, and company policies.
- Track and maintain quality KPIs and audit documentation.
- Support client audits and internal quality reviews.
Experience
- Minimum 5–7 years of international voice experience
- Minimum 2 years' experience as Quality Analyst
- UK voice process experience mandatory
- Healthcare experience preferred
for more details reach out to [email protected] or call (phone hidden)
Pay: ₹800,000.00 - ₹1,200,000.00 per year
Perks
- Food provided
- Health insurance
- Provident Fund
Application Question(s):
- Can you join immediatey with 1 week notice?
Experience:
- UK contact center: 1 year (Required)
- Quality assurance: 3 years (Preferred)
Work Location: In person
📌 Quality Analyst_UK_Contact Center (Electronic City)
🏢 Techshell Soft
📍 Electronic City
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