- Monitor and evaluate customer calls for adherence to quality standards.
- Analyze performance metrics and provide constructive feedback to representatives.
- Maintain detailed records of call evaluations and contribute to training efforts.
- Identify and address root causes of recurring issues in customer interactions.
- Collaborate with teams to improve overall call center performance.
Skills and Qualifications:
- Robust analytical and listening skills.
- Attention to detail and accuracy.
- Effective communication and coaching abilities.
- Knowledge of call center operations and customer service principles.
- Proficient in using performance metrics and data analysis.
Job Type: Full-time Pay: ₹18,000.00 - ₹30,000.00 per month