02 Oct
|
Gratitude India
|
Kolkata
02 Oct
Gratitude India
Kolkata
Monitor and improve quality of international voice customer-care interactions for electricity and gas utilities. Evaluate calls, identify compliance defect, perform RCA, prepare reports, support coaching and ensure key standards are consistently met.
Required Candidate profile
Graduate with 3–6 years of international voice experience, including 1–2 years as a Quality Analyst. Skilled in call monitoring, RCA, compliance, coaching, Excel, CRM and quality reporting tools used.
📌 Quality Analyst - International Voice (Kolkata)
🏢 Gratitude India
📍 Kolkata