02 Oct
|
Rayvector Technologies
|
Bengaluru
02 Oct
Rayvector Technologies
Bengaluru
About the Role
The L2 Service Engineer handles escalated incidents and service requests that the L1 service desk cannot resolve. The role involves hands-on troubleshooting across endpoints, network, and Microsoft 365, and supports the security and operational standards set by IT leadership.
Key Responsibilities
- Resolve escalated tickets within SLA, and escalate to L3 or vendors with explicit diagnostics where needed.
- Troubleshoot Windows, macOS, and Linux endpoints, including OS, drivers, applications, and performance issues.
- Provide M365 support: user and mailbox administration, Teams, SharePoint/OneDrive, licensing, MFA resets, and Intune enrollment and compliance.
- Support Active Directory / Entra ID tasks such as
📌 IT Service Engineer (Bengaluru)
🏢 Rayvector Technologies
📍 Bengaluru