Role Overview :

The role focuses on production support, system reliability, observability, automation, and peak event readiness across complex, distributed platforms including OMS, Java-based applications.

The candidate will work closely with business, engineering, infrastructure, and external partners to ensure high availability, performance, and operational excellence, especially during high-traffic sale events.

Technology Stack :

Application &

- Programming :
- Java, Spring Boot
- IBM Sterling OMS
- Python, Shell Scripting

Databases :

- DB2, MySQL
- NoSQL : Firestore, BigQuery

Monitoring &

- Observability :
- Splunk
- Dynatrace
- SolarWinds
- Grafana

Infrastructure :

- Windows
- Red Hat Enterprise Linux (RHEL)

Key Responsibilities (Support Role) :

Production Support &

- Reliability :
- Resolve production incidents within defined SLAs, ensuring minimal business impact.
- Provide L2/L3 support for OMS and integrated systems.
- Support BAU operations and major sale events with proactive monitoring and rapid issue resolution.

Observability &

- Monitoring :
- Design, create, and continuously improve alerts and dashboards for end-to-end system visibility.
- Analyze logs, metrics, and traces to identify root causes and prevent recurring issues.

Automation &

- Utilities :
- Automate manual operational tasks to reduce toil and speed up incident resolution.




- Build utilities and scripts to support BAU needs, such as :
- Order creation using curl/JMeter scripts
- Order status and fulfillment updates
- Transaction log (TLOG) validation
- End-to-end system and data validation

System Optimization :

- Perform infrastructure and application-level optimizations to improve performance, stability, and scalability.

Required Capabilities &

Skills :

Technical Skills :

- Strong debugging skills across Java, Spring Boot, IBM Sterling OMS, and integrated external systems (e.g., Yantriks, Listrak, payment gateways).
- Hands-on experience with SQL (DB2, MySQL) and NoSQL databases (Firestore, BigQuery).
- Proficiency in Java, Python, and shell scripting for utilities and automation.
- Experience with monitoring and observability tools (Splunk, Dynatrace, SolarWinds, Grafana).

Analytical &

- Problem-Solving :
- Strong analytical skills to identify root causes across distributed systems and multiple environments.
- Ability to troubleshoot complex, end-to-end business and technical issues.

Domain Knowledge :

- Valuable understanding of Retail domain, especially supply chain, order management, and fulfillment workflows.

Mindset &

- Collaboration :
- Strong learning mindset to quickly adapt to new tools and technologies.
- Ability to work effectively with cross-functional teams and external partners.

📌 Publicis Sapient - System Lead - Production Support (India)
🏢 Publicis Sapient
📍 India