Key Responsibilities

Production Support

- Own production support for Legacy (all client sites) and CX 2.0 (currently one client), including intake, triage, prioritization and resolution tracking.

- Set up and enforce SLAs, escalation paths and ticket hygiene so issues are resolved quickly and not repeated.

- Drive root-cause analysis on recurring problems and work with engineering and QA to prevent them.

- Keep clients and internal stakeholders informed on open issues, fixes and release timing.

Team Management & Operating Discipline

- Make sure the team follows our established protocols for daily stand-ups, status reporting, ticket updates, testing and release processes.

- Run the daily agenda: confirm priorities are clear, blockers are removed and each team member is working on the right things.

- Track individual and team output so we get consistent, measurable value from every resource. Flag underperformance or capacity gaps early.

- Hold the team accountable for commitments and follow-through.

Client Engagement (Agility and Brent)

- Run weekly status meetings with the Agility and Brent client teams.

- Maintain project plans, milestones, risks and action items for each engagement, and keep them current.

- Manage scope, expectations and change requests, and escalate risks before they become problems.

- Serve as the primary day-to-day point of contact for these clients.

Onsite–Offshore Communication

- Establish and own a common communication framework between the US onsite team and the offshore team. This covers channels, meeting cadence, handoff notes, status formats and documentation standards.

- Make sure time-zone handoffs are clean and nothing falls through the cracks.

- Keep a single source of truth for project status, decisions and open items that both sides use.

Delivery Governance

- Track schedules,



budgets and resource allocation across all workstreams.

- Identify risks, dependencies and slippage early, and drive corrective action.

- Report delivery health (on-time, on-budget, quality) to leadership on a regular cadence.

- Keep failed releases, missed deadlines and budget overruns to a minimum through proactive planning and controls.

Qualifications

Required

- [5+] years of project or program management experience in software delivery.

- Proven experience running production support or managed services for live customer-facing applications.

- Experience managing distributed teams across onsite and offshore locations and time zones.

- Able to work remotely with a reliable daily overlap into US Central Time business hours.

- Comfortable in a startup environment. You're versatile with changing priorities, lean processes and wearing multiple hats.

- Self-driven and resourceful, with a track record of working through ambiguity and getting things done without waiting for perfect information or direction.

- Strong client-facing skills. You're comfortable running status meetings, managing expectations and delivering difficult news.

- Solid command of project tracking tools (e.g., Jira, Azure DevOps or similar) and reporting.

- Excellent written and verbal communication. You create clarity and structure where there isn't any.

- Working knowledge of SDLC, QA and release management practices.

Preferred

- Experience with agriculture, livestock or feedlot operations software, or other ERP-style operational systems.

- Experience supporting multiple product versions at once (legacy and modern platforms).

- PMP, CSM or equivalent certification.

- Familiarity with SQL or database-backed applications, enough to triage production issues intelligently.

Pay: ₹55,000.00 - ₹60,000.00 per month

Benefits

- Health insurance

- Work from home

Work Location: In person

📌 Project Manager – Production Support & Client Delivery (Sahibzada Ajit Singh Nagar)
🏢 Anviam Solutions Pvt
📍 Sahibzada Ajit Singh Nagar