Role & responsibilities

- Lead product planning and strategy to develop AI voicebot and contact center platform, aligning with core CPaaS and omnichannel communication capabilities.

- Translate business strategy into product strategy. Own the product roadmap, conduct market research and analyze customer needs, competitors, and industry trends, especially in AI voicebot trends and cloud telephony domain.

- Own the product design, process flow, create accurate PRD document and incorporate business use cases.

- Coordinate with internal stakeholders across multiple functions like process, development, network, customer service, regulatory, engineering and finance to lead end to end product lifecycle.

- Prioritize features development that improves the value proposition and helps in realising business outcomes.

- Identify and develop technology partnerships which to strengthen the product portfolio and help to develop and accelerate joint GTM

- Lead third party platform integration like CRM, CDP, ERP and listing the connector in the respective marketplace

- Communicate the product solutions and offerings effectively internally and externally. Drive the sales enablement programme to ensure success product and feature roll out.

- Manage all aspects of product lifecycle,



including customer feedback, requirements, and issues.

- Monitor product performance and quality; incorporate timely enhancements based on customer and operational feedback

Required Skills

- Overall 6+ years of experience with 3+ years of prior industry experience as a Product Manager in an Enterprise grade Generative AI in CPaaS and CCaaS domain.

- Having strong knowledge and experience in implementing or managing multichannel contact center solutions (voice, chat, email, social media channels) and IVR, OBD and its competitive landscape

- Technical skills in cloud communications, APIs, and workflow automation relevant to telephony services

- Proven track record in successful product lifecycle management for SaaS or enterprise software.

- Expertise in JIRA, Confluence, Figma and other product management tools

- Exceptional communication skills, both verbal and written, with a knack for storytelling.

- Self-starter with a positive and solution-oriented mindset. Demonstrated ability to work collaboratively and deliver in a multi-stakeholder eco-system.

- Analytical mindset and data driven. ability to gather and interpret data to make informed decisions.

📌 Product Manager - Voice (Gurugram)
🏢 Smartping
📍 Gurugram