Position Name: Product Manager - Process & Customer Experience (CX) Owner

Location: Mumbai

Experience: 8-12 years

About BinQle

BinQle is a global delivery and execution partner supporting enterprises across the US, India, Singapore and Australia. We specialize in structured hiring, managed teams, and long-term delivery support.

Role Summary

Own and optimize end-to-end processes and customer experience across the ICS business. Lead lifecycle management, system readiness, and drive continuous improvement for product launches and customer journeys across internal and external stakeholders.

What Youll Do

- Own end-to-end process and customer experience across the ICS business
- Govern and improve customer journeys covering pre-sales, order, provisioning, billing, support, renewals, and exits
- Drive continuous process improvement, standardization, and simplification
- Build business cases for internal approvals
- Lead end-to-end product launches through CLCM sign-off and internal forums
- Ensure cross-functional readiness and compliance for NPI processes
- Coordinate product testing in DBCH / billing & commerce systems
- Validate SKUs, pricing logic, invoicing, taxation, and settlement flows
- Lead OEM / ISV onboarding, engagement, and agreement finalization
- Define pricing models, bundles, and discount structures
- Govern vendor settlement processes and ensure profitability tracking




- Partner with Sales and Marketing for product positioning and enablement
- Support sales teams with training, demos, and differentiation
- Track post-launch performance and drive ongoing improvements

What We re Looking For (Must-Haves):
- Experience in product management or delivery or IT in SaaS, VAS, Cloud, or Platform businesses (B2B segment)
- Proven experience managing enterprise-grade product launches with governance
- Experience with billing systems, SKU creation, pricing logic, and provisioning flows
- Exposure to OEM / ISV partnerships and commercial agreements
- Strong stakeholder management and execution orientation
- Ability to work effectively across Legal, Finance, Tech, Sales, and Operations
- Strong analytical skills and data-driven mindset
- Excellent communication and negotiation skills
- Experience handling system/process gaps post launch

Valuable to Have (Optional - only if mentioned):
- Understanding of Microsoft products and services
- Strong analytical and problem-solving abilities

Qualifications: Bachelor s degree in a relevant field (e.g., Computer Science, Business, or Engineering)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Product Manager - Process & Customer Experience (CX) Owner (Mumbai)
🏢 Proffer IT Consultancy
📍 Mumbai