Key Responsibilities

Training & Capability Building

- Deliver product, process, sales, and refresher training programs for Inside Sales advisors.
- Train advisors on consultative selling, need discovery, rapport building, product explanation, objection handling, follow-ups, and closure techniques.
- Develop and update training materials, including presentations, scripts, process guides, assessments, role plays, and knowledge resources.
- Conduct mock calls, role plays, knowledge checks, and certification assessments for new and existing employees.
- Provide focused coaching and retraining for advisors based on performance data, call-audit findings, and business requirements.
- Support new hires through nesting and on-the-job training to improve speed to proficiency.
- Analyze audit results, customer feedback, conversion trends, and sales- performance data to identify recurring skill and process gaps.
- Ensure advisors follow approved sales scripts, pricing/product guidelines, data privacy norms, and customer communication standards.
- Prepare daily, weekly, and monthly reports on training completion, audit scores, key errors, compliance trends, and improvement actions.
- Track post-training and post-coaching performance to evaluate the impact of interventions.





Key Performance Indicators

- Training completion, assessment scores, and new-hire certification rates
- Speed to proficiency and post-training sales productivity
- Call quality scores and audit accuracy
- Reduction in critical errors and compliance deviations
- Improvement in conversion, follow-up adherence, and CRM hygiene
- Closure of coaching feedback and performance-improvement plans
- Audit productivity and calibration variance
- Reduction in repeat complaints and customer escalations

Skills & Competencies:

- 25 years of experience in sales training, quality assurance, call monitoring, inside sales, telesales, or customer experience.
- Strong facilitation, coaching, presentation, and communication skills.
- Valuable understanding of inside-sales funnels, sales call flow, conversion levers, and objection handling.
- Excellent listening, observation, auditing, and analytical skills.
- Ability to analyze data, identify root causes, and recommend practical improvements.
- Ability to provide constructive and evidence-based feedback.
- Proficiency in MS Excel/Google Sheets; knowledge of reporting and dashboard tools is an advantage.

📌 Process Trainer (Inside sales) (Indore)
🏢 Medibuddy
📍 Indore