Process Manager_CREDIT CARD-Hardship Assistance Unit_Thane - Manage and oversee processes related to credit card hardship assistance.
- Responsible for ensuring smooth operations within the hardship assistance unit.
- Coordinate with various teams to handle credit card customer issues related to financial hardship.
- Monitor and improve process efficiency and compliance within the unit.
- Handle escalations and ensure timely resolution of customer concerns.
- Work closely with stakeholders to implement best practices and process improvements.
- Maintain documentation and reporting related to the hardship assistance processes.
- Ensure adherence to banking regulations and company policies in all activities.
- Support team members and provide guidance to improve service delivery.
- Drive continuous improvement initiatives to enhance customer satisfaction and operational effectiveness.
📌 Process Manager - Credit Card Hardship Assistance (Thane)
🏢 Kotak Mahindra Bank
📍 Thane
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