Job Description

VOICE PROCESS – CUSTOMER SERVICE EXECUTIVE

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Location: Pune

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Experience: 0–2 Years

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Freshers: Welcome to Apply

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Employment Type: Full time

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Working Days: 5 Days a Week

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Weekly Off: 2 Rotational Week Off

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Shift: Rotational Shifts

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Job Role – Voice Process

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We are looking for confident and customer-focused individuals to join our team as Customer Service Executives – Voice Process.

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The ideal candidate should have excellent verbal communication skills, a positive attitude, and the ability to handle customer conversations professionally.

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Key Responsibilities

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- Handle inbound and outbound customer calls
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- Understand customer queries and provide appropriate solutions
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- Assist customers with product, service, and process-related information
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- Identify and resolve customer concerns effectively
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- Escalate complex issues to the relevant team when required
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- Maintain accurate records of customer interactions
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- Meet individual and team performance targets
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- Ensure a positive customer experience on every interaction
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Requirements

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- 0–2 years of experience in Voice Process, BPO, Customer Service, or Call Center
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- Freshers with good communication skills can apply
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- Excellent English communication skills
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📌 VOICE PROCESS (Pune)
🏢 WNS
📍 Pune