- Oversee portfolio resolutions ensuring timely recovery and risk mitigation.
- Coordinate with retail teams to optimize collection strategies.
- Analyze portfolio data to identify trends and improve resolution processes.
- Collaborate with stakeholders to maintain portfolio health and compliance.
- Drive initiatives to reduce non-performing assets in unsecured retail lending.
- Ensure adherence to regulatory and internal policies related to portfolio management.
- Support decision-making through detailed reporting and performance tracking.
- Facilitate communication between retail operations and risk management teams.
- Maintain focus on customer experience while managing delinquent accounts.