Job Title: Specialist - Helpdesk

About Greytip:

greytHR is a full-suite HRMS platform that automates HR and payroll processes, ensuring compliance and security. With 50+ tools, it offers seamless ‘Hire-to-Retire’ solutions, powered by AI-driven analytics for enhanced employee experiences.

Trusted by CFOs, loved by CHROs, and proudly Great Place to Work® Certified, greytHR serves 30,000+ clients across 25+ countries, managing over 3 million employees. As India’s leading HRMS provider, we are rapidly expanding in MEA and SEA markets with world-class, Made-in-India software.

At greytHR, people come first. Our Great Place to Work® Certification reflects our commitment to fostering a high-trust, high-performance culture where employees are valued, empowered, and inspired to thrive.

About Department:

Helpdesk SBU, mainly helps the clients from India region in resolving the queries they have. Queries will be resolved through ticketing system.

Position Purpose :

Handle the number of queries that are coming in the form of tickets & give the right solution to it after discussing it with the internal team.

Preferred Functional Knowledge:

- Indian Payroll Knowledge
- Positive Written & Verbal Communication
- Experience into Customer Support

Key Responsibility:

- Support clients on phone, email or remote support tools in using and deriving maximum value from the application
- Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value
- Proactively build strong customer relationships
- Understand client requirements,



configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and skilled manner
- Solutionize either through configurations or workarounds to address client specific requirements
- Develop competence in the use of all the information systems used in implementation of the application
- Ensure all project related activities are completed so as to enable the organization to continuously track and improve the support process

Tools experience if any:

- Experience in GreytHR & Zendesk

Qualification and Experience:

- Any Graduate with 2+ years of experience in a customer support role in payroll with high client interaction preferably with domestic clients
- Excellent client handling skills
- Domain knowledge in Indian Payroll is mandatory
- Thorough knowledge of Indian Payroll statutory compliance will be an advantage
- Highly Customer Focused with ability to listen and engage customers to achieve desired outcome
- Excellent verbal and written English communication skills
- Excellent skills on effective telephone and email communication
- Apart from English, familiarity in either Hindi, & other language's would be added advantages
- High degree of patience

Benefits:

- Excellent Prospect to be involved in high impact work and progressive learning environment.
- Great team members & energy filled work environment.
- Competitive salary.

External Skills And Expertise

- Indian Payroll Knowledge
- Good Written & Verbal Communication
- Experience into Customer Support

📌 Payroll Helpdesk (Bengaluru)
🏢 Greythr
📍 Bengaluru