- Welcome and assist patients and visitors at the clinic/hospital.
- Schedule, reschedule, and confirm patient appointments.
- Coordinate consultations, investigations, and treatment procedures.
- Explain treatment processes, packages, and required documentation to patients.
- Maintain accurate patient records and update information in the system.
- Handle patient queries, concerns, and feedback professionally.
- Coordinate with doctors, nurses, laboratory, and billing teams for seamless patient care.
- Ensure completion of registration, consent forms, and other required documents.
- Follow up with patients regarding appointments, treatments, reports, and pending payments.
- Manage patient admission and discharge processes when required.
- Maintain confidentiality of patient information as per organizational policies.
- Support patient counseling activities and achieve patient satisfaction targets.
- Prepare daily and monthly reports related to patient appointments and conversions.