Department: Patient Care / Front Office

Designation: Patient Coordinator

Industry: Hospital / Healthcare

Job Summary

We are looking for a Patient Coordinator to ensure smooth coordination between patients, doctors, nursing staff, diagnostic departments, billing, and other hospital teams. The candidate will be responsible for assisting patients throughout their hospital journey and ensuring a positive patient experience.

Key Responsibilities

- Welcome and assist patients and attendants with a professional and courteous approach.
- Coordinate patient appointments, consultations, admissions, and follow-ups.
- Guide patients regarding hospital departments, doctors, diagnostic services, billing, and other facilities.
- Coordinate with doctors, nursing staff, billing, pharmacy, laboratory, radiology, and other departments.
- Assist patients with registration and required documentation.
- Follow up with patients regarding appointments, investigations, reports, and treatment schedules.
- Handle patient queries, concerns, and complaints and coordinate with the concerned department for resolution.
- Maintain accurate patient records and ensure confidentiality of patient information.
- Coordinate OPD/IPD patient movement and ensure smooth communication between departments.
- Assist patients with insurance/TPA-related coordination when required.
- Collect patient feedback and communicate suggestions or concerns to the concerned team.




- Maintain daily reports and records related to patient coordination.
- Ensure patients and attendants receive timely information about hospital services and procedures.
- Support the hospital team in improving patient satisfaction and overall patient experience.

Required Skills
- Good communication and interpersonal skills.
- Patient-friendly and service-oriented attitude.
- Valuable coordination and follow-up skills.
- Basic knowledge of hospital operations and departments.
- Ability to handle patients and attendants calmly and professionally.
- Basic computer knowledge, including MS Office/hospital software.
- Good problem-solving and multitasking abilities.
- Ability to work effectively in a hospital environment.

Qualification

Graduate / Diploma in Healthcare, Hospital Administration, or any relevant field.

Experience

1 – 3 years of experience in a hospital, healthcare, front office, patient relations, or patient coordination role preferred.

Freshers with good communication and coordination skills may also be considered.

Key Performance Areas (KPIs)

- Patient satisfaction and service quality.
- Timely coordination and follow-up.
- Appointment and patient-flow management.
- Resolution of patient queries and complaints.
- Accuracy of documentation and reporting.
- Effective coordination with hospital departments.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Patient Coordinator (Zirakpur)
🏢 Amcare Medical u0026 Research Pvt.Ltd
📍 Zirakpur