– International Patient Coordinator

Position: International Patient Coordinator

Department: Medical Tourism / International Patient Services

Location: Gurugram, Haryana

Employment Type: Full-Time

Experience: 1–3 Years

Working Hours: As per business requirements / rotational shifts, if applicable

About the Role

We are looking for a proactive and customer-focused International Patient Coordinator to manage and coordinate the complete patient journey for international patients seeking medical treatment in India.

The candidate will act as a key point of contact between international patients, hospitals, doctors, medical teams, travel partners, and internal teams to ensure a smooth and comfortable experience from initial enquiry through treatment and post-treatment coordination.

Key Responsibilities

- Handle enquiries from international patients regarding medical treatments, procedures, hospitals, doctors, and treatment packages.
- Coordinate with hospitals, doctors, and medical teams to arrange consultations, appointments, treatment plans, and follow-ups.
- Communicate with patients and their attendants through phone, email, WhatsApp, and other communication channels.
- Understand patient requirements and provide appropriate information regarding treatment options, estimated costs, hospital facilities, and related services.
- Coordinate medical documents, reports, prescriptions, and other patient information with the concerned medical teams.
- Assist international patients with appointment scheduling and treatment-related coordination.
- Coordinate airport transfers, local transportation, accommodation, and other patient-support services whenever required.
- Maintain regular communication with patients throughout their treatment journey.




- Coordinate with internal teams for visa-related, travel, accommodation, and other supporting requirements, wherever applicable.
- Maintain accurate patient records, follow-up details, and communication history.
- Follow up with patients regarding consultations, treatment confirmations, payments, and post-treatment requirements.
- Resolve patient queries and coordinate with the relevant departments to address concerns promptly.
- Build and maintain strong relationships with patients, hospitals, doctors, and other service providers.
- Prepare regular updates/reports on patient enquiries, conversions, appointments, and ongoing cases.
- Occasionally visit hospitals, clinics, hotels, airports, or other locations for patient coordination and operational requirements.

Travel / Visit Requirement The role may require occasional local visits to hospitals, clinics, hotels, airports, or other locations for patient coordination and support.

For approved official visits

- Company cab service may be provided, wherever available and applicable; or
- Travel allowance/reimbursement will be provided as per company policy.

Requirements
- Bachelor's degree in any relevant field.
- 1–3 years of experience in International Patient Coordination, Medical Tourism, Hospital Coordination, Healthcare Operations, Customer Relationship Management, or a similar role.




- Excellent verbal and written communication skills.
- Good command of English; knowledge of additional foreign languages will be an advantage.
- Strong interpersonal and customer-handling skills.
- Ability to communicate professionally with international patients and healthcare professionals.
- Good coordination, follow-up, and organizational skills.
- Comfortable using MS Office, email, WhatsApp, CRM, and other basic business tools.
- Ability to handle multiple patients/cases simultaneously.
- Willingness to travel locally whenever required for official work.

Key Skills

International Patient Coordination | Medical Tourism | Patient Relationship Management | Hospital Coordination | Customer Service | Communication | Follow-Up | Healthcare Operations | Travel Coordination | Documentation | Problem Solving

What We Offer

- Market-competitive salary based on experience and skills.
- Professional growth and learning opportunities.
- Exposure to international patients and the medical tourism industry.
- Company cab/travel allowance for approved official visits, as per company policy.
- Supportive and professional working environment.

Pay: ₹60,000.00 - ₹80,000.00 per month

Benefits

- Flexible schedule
- Paid time off

Application Question(s):
- How many years of experience do you have in International Patient Coordination, Medical Tourism, Hospital Coordination, Healthcare Operations, or a similar
- Have you previously handled international patients?

Yes

No

- What types of medical treatments or healthcare services have you coordinated for patients?
- Have you coordinated directly with hospitals, doctors, clinics, or medical teams?

Yes

No

Work Location: In person

📌 Patient Care Assistant (Gurugram)
🏢 Adam Vacations Private
📍 Gurugram