Job Role : Partner Onboarding & Operations Analyst

Work Timings: US Shifts

Experience: 1–3 Years

Employment Type: Full-Time

Position Summary

We are looking for a detail-oriented and proactive Partner Onboarding & Operations Analyst to support partner onboarding, account management, access provisioning, and day-to-day operational activities.

The role involves working closely with partners, sales teams, program managers, and internal operations to ensure a smooth onboarding experience, resolve operational issues, and maintain accurate partner records across systems.

The ideal candidate should have strong coordination, communication, and problem-solving skills, along with an understanding of partner lifecycle management. Experience with Salesforce or other CRM platforms will be an added advantage.

Key Responsibilities

- Partner Onboarding: Coordinate end-to-end partner onboarding, ensuring all required information, documentation, and approvals are completed accurately and on time.
- Account & Access Management: Facilitate partner account creation, portal access provisioning, user management, and LMS setup.
- Partner Support: Respond to partner queries, troubleshoot access-related issues, and coordinate resolutions with relevant internal teams.
- Operational Coordination: Act as a liaison between partners, sales leads, program teams, and operations to ensure seamless communication and timely execution.
- Case & Query Management: Track, manage, and resolve operational requests while adhering to established processes and service-level expectations.
- Data Management: Maintain accurate partner records, perform data validation, and support ongoing data quality and improvement initiatives.
- Process Compliance: Follow established business rules, operational guidelines, and governance standards.
- Documentation: Maintain onboarding records, process documentation, trackers, and standard operating procedures.
- Process Improvement:



Identify operational gaps and recommend improvements to enhance partner experience and team efficiency.
- UAT Support: Assist with testing system fixes and enhancements, where required, to validate operational workflows.

Required Qualifications

- 1–3 years of experience in partner onboarding, partner operations, customer onboarding, sales operations, or CRM support.
- Strong coordination and stakeholder-management skills, with the ability to work across multiple teams.
- Excellent verbal and written communication skills.
- Ability to manage multiple requests, prioritize tasks, and meet deadlines.
- Solid attention to detail, particularly in documentation, data management, and process execution.
- Good problem-solving skills and the ability to resolve operational issues by following established guidelines.
- Comfortable working in US shifts and collaborating with geographically distributed teams.
- Proficiency in MS Office, particularly Excel, Outlook, and other business productivity tools.

Preferred Qualifications (Added Advantage)

- Hands-on experience with Salesforce CRM, including navigation, record management, and standard workflows.
- Familiarity with partner portals, channel operations, or partner relationship management.
- Experience with user access provisioning, account administration, or LMS onboarding.
- Exposure to case management, ticketing systems, or service request queues.
- Knowledge of CRM data hygiene, data governance, and quality control.
- Exposure to User Acceptance Testing (UAT) and structured testing processes.

What We Are Looking For

- A candidate who enjoys working with people and facilitating smooth onboarding experiences.
- Someone who can take ownership of operational requests and drive them to closure.
- A process-oriented professional who values accuracy, accountability, and timely communication.
- A quick learner who can adapt to new systems, tools, and business processes.

Note: This is primarily a partner onboarding and operations role, not a technical development position. Salesforce knowledge is beneficial but not a prerequisite for the right candidate.

📌 Partner Onboarding & Operations Analyst (Delhi)
🏢 ConnectedStars
📍 Delhi