- Responsible for Payroll configuration changes and/or enhancements to the Oracle HCM Cloud application
- Should know about Oracle HCM Cloud releases and patches and communicate changes to key individuals
- Responsible for testing upgrades, patches, configuration changes, impact analysis to ensure the stability of the application
- Act as an Oracle HCM Cloud subject matter expert by providing best-practice guidance on HCM business processes
- Establish open, fluid, and timely communications with all interested parties, stakeholders, and project teams
- Work directly with customer to analyze and document problem, recommend solution, initiate corrective actions, follow up on problem resolution and inform customer of status
- Responsible for adhering to the current project management methodology while influencing best practices, process improvements, and procedures
- Adhere to the ticket management guidelines to ensure consistency in both communication and process in all client interactions
- Interfaces with the customer to understand the customer’s overall objectives and requirements
- Update configuration workbooks when necessary
- Participate in internal and client knowledge transfer sessions
- Proactively review data and deliverables for issues and escalates as appropriate
- Liaise with Oracle and 3rd party vendors for product/integration issues
Requirements
- Provide day-to-day support of the Oracle HCM Cloud Payroll Functional, must have experience in US Payroll
- Should have valuable experience in Payroll end of year end processes.
- Should have good experience in Payroll Element configuration, Taxation, Calculation card.
- Experience: 4-10 years relevant experience in Oracle HCM Cloud Functional
- Functional or Functional experience in HCM Cloud Payroll for US.
- Experience in US payroll will be added advantage
- Experience in Payroll processing and Fast Formulas
- Ability to troubleshoot the issues raised by client
- Ability to decode the functional design to resolve the issue
- Ability to work on enhancements by gathering requirements from the client
- Ability to create or update functional design documents
- Ability to create test plan and test scripts for upgrades and patches