After-Sales Service Manager to lead our Pan-India after-sales operations. You will manage 20 field technicians and own complaint-to-closure execution across Indian Railways units, workshops, depots, and institutional customers. This is a modern, execution-heavy role. You will run field operations through our company app/CRM , ensuring technician attendance, site visits, service reports, and closures are captured in real time.

The goal is simple: no complaint should remain unattended or poorly documented , and no deductions should happen due to missed timelines, missing attendance, or incomplete portal compliance.

Key Responsibilities Lead Pan-India Field Team (20 ): Plan deployment, productivity, discipline, and performance across zones; manage travel, tools, and site readiness. App-Based Monitoring &

- Work Control: Use the company app to track technician location, attendance, job status, visit evidence, and daily outputs; ensure teams follow the workflow inside the app (not WhatsApp-only operations). Complaint-to-Closure Ownership: Drive end-to-end resolution of complaints, failures, rejections, and performance issues with clear timelines and escalation. Zero-Leakage on Portal Compliance: Ensure every complaint is acknowledged, attended, and closed with proper documentation so there are no payment deductions/penalties due to delayed attendance, missing visit proof, or incomplete reports.

Men Material Coordination: Coordinate spares/material movement, urgent dispatches, and manpower allocation so technicians reach site with the right parts and support. RCA &

- CAPA Execution:



Coordinate technical investigations with QA/QC and Production; run structured RCA (5-Why/8D), ensure CAPA implementation, and prevent repeat issues.

Service Documentation Discipline: Ensure complete service visit reports, commissioning/installation records, customer sign-offs, photos/evidence, and closure notes as per railway expectations. Dashboards &

- SLA Management: Maintain trackers/dashboards for open complaints, aging, repeat issues, response times, and closure quality; run daily/weekly reviews with field teams. Training &
- Field Readiness: Train technicians on installation standards, safety, skilled site conduct, and documentation requirements inside the app.

Customer Communication: Coordinate with railway officials/workshop teams to secure access, approvals, and closure acknowledgments smoothly and professionally.

Required Skills &

Competencies Serving in the railways as a After sales manager for complaint monitoring is MANDATORY to apply for this role. Proven experience managing distributed field service teams in railways/automotive/industrial equipment/safety-critical manufacturing.

Strong execution discipline: you can run SLA-based closures and stop issues from aging. Comfort with tech-enabled operations: app-based attendance, job tracking, CRM workflows, dashboard reporting. Strong coordination skills across QA/Production/Stores/Dispatch and external stakeholders. Strong documentation rigor and ability to defend closures with evidence. Good Excel/MIS capability for reporting and analysis.

Qualifications B.E./B.Tech/Diploma (Mechanical/Electrical/Production preferred).

📌 Operation Manager (Chandigarh)
🏢 Abp Empower
📍 Chandigarh