02 Oct
|
Hexaware Technologies
|
Coimbatore
02 Oct
Hexaware Technologies
Coimbatore
:
Role : Assistant Manager - Operations
Process :(voice/email/chat)
Industry : BPO
Location: Coimbatore
**Apply only if you have experience as a Assistant Manager on papers in Inbound Customer Service process (Voice/email/chat) !!!
Roles & responsibilities :
- Minimum 1+ year of documented experience as an Assistant Manager is mandatory.
- Robust experience in an Inbound Customer Service environment is required.
- Hands-on experience in inbound call centre operations and management.
- Strong team management and people management skills.
- Ability to drive team performance, productivity, quality, and customer service metrics.
- Strong communication and stakeholder management skills.
- Manage day-to-day inbound customer service operations, ensuring smooth service delivery and adherence to defined SLAs and KPIs.
- Monitor and drive key performance metrics such as CSAT, AHT, FCR, Quality, Productivity, and Service Levels.
📌 Openings -Assistant Manager-Operations BPO - Inbound customer service (Coimbatore)
🏢 Hexaware Technologies
📍 Coimbatore