"Please note that this role follows the US shift, i.e., 7:00 PM to 4:00 AM.

Overview:

As an Onboarding Specialist specializing in Employer of Record (EOR) services, you will play a crucial role in ensuring a seamless, compliant, and positive onboarding experience for employees hired through our EOR services. You will primarily support US-based clients and their employees, managing the end-to-end employee onboarding journey while working closely with clients and internal teams across the organisation.

The role combines employee onboarding, client communication, administrative and compliance responsibilities, and ongoing support. As part of the Global Support function, you will also be responsible for managing and resolving support tickets related to employee onboarding and client queries, ensuring timely and effective resolution throughout the onboarding process and beyond.

Employee Onboarding:

- Manage the end-to-end onboarding process for employees being hired under the EOR model for US-based clients, ensuring a smooth and timely onboarding experience.
- Guide employees through the onboarding process and ensure all required documentation and information is collected accurately and within agreed timelines.
- Verify and collect necessary information for payroll processing, tax compliance, benefits enrolment, and other employment requirements.

Client Management & Communication

- Act as a key point of contact for US-based EOR clients throughout the employee onboarding process.
- Provide timely updates to clients on onboarding progress, outstanding requirements, and key milestones.
- Respond to client queries and provide clear, accurate information regarding onboarding processes, documentation, and employee requirements.

Global Support & Ticket Management

- Manage and resolve support tickets relating to employee onboarding and client queries as part of the Global Support function.




- Ensure onboarding and client-related tickets are acknowledged, investigated, and resolved within defined service-level expectations.

Legal Compliance

- Ensure that onboarding processes adhere to local labour laws, tax regulations, and other relevant employment standards as per documented processes.
- Ensure required employee documentation is complete, accurate, and maintained in accordance with applicable requirements.

Documentation and Record Keeping

- Maintain accurate and organised records of employee onboarding documents and information.
- Manage employment contracts and related documentation, ensuring they comply with local regulations and company policies.

Payroll Coordination

- Work closely with the payroll team to ensure accurate and timely processing of employee payments.
- Provide payroll teams with the necessary employee information and documentation within agreed timelines.

Cross-Functional Collaboration

- Collaborate with HR, Legal, Finance, Payroll, Client Relations, and other departments to ensure a cohesive onboarding and support experience.

Qualifications:

- Proven experience in onboarding, HR, client servicing, customer support, or related roles.
- Familiarity with Employer of Record (EOR) services and/or global employment processes.
- Experience working with US-based clients or employees is an advantage.
- Excellent written and verbal communication and interpersonal skills.
- Strong client-facing and problem-solving skills.
- Detail-oriented with strong organisational and multitasking abilities and a data-driven approach.
- Ability to manage multiple onboarding processes and support queries simultaneously while maintaining attention to detail.
- Proficient in HRIS, CRM, ticketing, and onboarding software.
- Ability to work collaboratively with cross-functional teams in a global setting.
- Certifications in HR or related fields are a plus.
- Fluency in Spanish is a plus.

📌 Onboarding Specialist (Pune)
🏢 Topsource
📍 Pune