Key Responsibilities:

- Proactively monitor customer networks and identify network faults.

- Acknowledge, assess, and respond to customer fault reports.

- Perform timely and accurate diagnostics and resolve faults wherever possible.

- Maintain accurate incident/ticket details and provide regular updates.

- Complete technical and managerial escalations within defined timelines.

- Coordinate with customers, service desks, internal teams, external agencies, and third parties.

- Perform initial diagnostics across end-to-end services and resolve incidents/alarms within defined technical and time-based criteria.

- Manage reactive incidents through resolution or appropriate escalation.

- Perform 1st-line diagnostics and troubleshooting across IP and Data technologies.

- Ensure all ticket actions are completed within agreed SLA timelines.





- Follow defined quality procedures and operational processes.

- Support team members in day-to-day operational activities.

Mandatory Skills / Eligibility:

- Routing & Switching: Sound knowledge required.

- Routing Protocols: Robust understanding required.

- Networking: CCNA-level network knowledge required.

- CCNA Certification: Preferred.

- Communication: Excellent verbal communication and email-writing skills.

- Qualification: BE/B.Tech Engineering mandatory.

- Must be comfortable working in 24/7 rotational shifts.

Work Location & Model:

- Base Location: Pune

- Working Model: Hybrid

- Work from Office: Minimum 8 days per month mandatory

📌 Network Operations Engineer / Network Monitoring (Pune)
🏢 _VOIS
📍 Pune