IT Operations ManagerIn-Office Mumbai, Maharashtra, India

3: IT Operations Manager

Experience: Minimum 7 years in enterprise IT operations management

Education: BE / B.Tech / MCA / M.Sc in relevant disciplines

Certification: ITIL v3/v4 Foundation or Managing Qualified preferred

Core Qualifications & Competencies

- Deep expertise in ITIL frameworks, specifically Incident, Problem, Change, and Configuration Management.
- Strong background in managing shift rotations, resource scheduling, and operational governance under a 16x6 model.
- Demonstrated ability in stakeholder management, vendor governance, and SLA/KPI reporting.

Key Responsibilities
- Oversee daily 16x6 operational delivery, ensuring proper shift overlap, coverage, and handovers.




- Act as the management escalation contact for critical incidents and SLA breach risks.
- Lead Problem Management workflows to ensure thorough RCAs and permanent resolution of recurring issues.
- Drive operational alignment with Cisco standards, client compliance requirements, and continuous service improvement (CSI).
- Manage client communication, operational governance reviews, and team performance metrics.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Network/IT Operations Manager (Mumbai)
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