SRMB STEEL |

National Head of Technical Services

National technical services for TMT rebar and concrete, from state to site , business development for Retail sales through technical services team.

Position

National Technical Services Head (NTSH).

Function

Technical Services, Sales and Marketing.

Grade / Level

Vice President

Reports to

President and Chief Sales & Marketing Officer.

Directly leads

Regional and state technical heads and a national pool of civil engineers for retail sales demand generation.

Domain

Cement , Steel, Paints & Building Material Retail.

Location

Head office Kolkata .

Experience

20 years and above; from large building materials manufacturing organizations.

1. Why this role exists

TMT is bought on trust in performance, and that trust is built at the site and in the specification, not on the price list. The engineer who specifies, the contractor who builds and the home builder who worries about strength all decide on technical confidence. SRMB needs a national technical authority who commands a large field of civil engineers, speaks concrete and rebar fluently, and turns technical credibility into sales and specifications.

The National Technical Head owns technical services for the TMT business, end to end and across the country. It leads the regional and state teams and their civil-engineer pool, guarantees field performance, wins specifications, trains the influencer base, closes complaints rapid, and brings a genuine service culture into SRMB. It works alongside the QC function and reports to the President and CSMO.

2. What this role owns

- A technical services culture. Bring a genuine service-first technical culture and the Ultraperformance ethos into SRMB, so technical services is a driver of growth, not a back office.
- National technical services. Site and structural support to engineers, contractors, RMC plants and home builders, delivered through regional and state teams.
- Product performance in the field. Assurance that SRMB rebar performs to IS 1786 and that concrete outcomes at supported sites are sound, working with the QC SPOC.
- Specification and approvals. Winning SRMB into specifications and approved-brand lists with consultants, structural engineers and government bodies.
- Influencer technical engagement. Training and technical relationship with engineers, architects, contractors and masons that builds preference for SRMB.
- Complaint and failure resolution. Fast, credible investigation and closure of technical complaints, with root-cause feedback to the plant.
- Technical perception and green building. Build SRMB's technical standing through the Indian Concrete Institute,



IITs and professional bodies in each region, and lead the green and sustainable construction agenda.

3.

Key responsibilities

- Lead a national civil-engineer force. Build, structure and run the regional-to-state technical team, and hold coverage for retail channel sales demand generation.
- Be the technical arm of sales. Turn concrete and rebar expertise into won specifications, site conversions and defended premiums.
- Guarantee rebar and concrete quality. Hold rebar conformance to IS 1786 and guide concrete practice to IS 456 and IS 10262 at supported sites.
- Run training at scale. Deliver a national training calendar for engineers, contractors and masons, and measure its reach and impact.
- Close complaints and feed the plant. Own turnaround and closure of technical issues, and turn recurring ones into permanent product fixes.
- Build technical perception. Establish SRMB as a technical thought leader through the Indian Concrete Institute, IITs and professional bodies, with regional seminars, papers and CPD, so consultants and engineers treat SRMB as the technical benchmark.
- Lead green building solutions. Position SRMB rebar and concrete practice for green and sustainable construction, support IGBC, GRIHA and LEED oriented projects, and advise on durability and low-carbon outcomes.
- Build the technical services culture. Instil a service-first, evidence-led technical culture across the field, and embed the Ultraperformance standard so the function consistently performs beyond the ordinary.
- Modernise the function. Deploy digital technical-service tools, mobile testing and data, so technical services runs on evidence and speed.

4. Technical toolkit

Domain

Tools and methods

What it delivers

Rebar testing

UTM, spectrometer, bend and rebend rig

Tensile, YS and UTS ratio, elongation, chemistry and weldability to IS 1786

Concrete NDT and testing

Rebound hammer, UPV, core rig, cube CTM, half-cell, carbonation and chloride tests

Strength, durability and corrosion assessment at site to IS 456 and IS 516

Structure and estimation

STAAD.Pro, ETABS, AutoCAD

Design review and section and consumption guidance that supports the spec

Digital technical services

Engineer and architect app, site-visit app, QR test certificates,



complaint tracker, mobile testing van

Field coverage, spec-in capture and fast, evidence-based complaint closure

5. Measurable indices

Targets are indicative and to be locked with the CSMO.

Index

What it measures

Target

Rebar conformance

YS, UTS ratio, elongation and bend to IS 1786

100% conformance

Technical coverage

Sites, engineers and contractors serviced

On plan, growing

Query and complaint TAT

Response and closure time

Query within 48 hours, 95%+ closed in SLA

Specification wins

Projects and consultants specifying SRMB

Rising spec-in count

Training reach

Engineers, contractors and masons trained

National calendar met

Technical-influenced sales

Volume linked to technical support and spec

Growing, attributed

Technical perception

ICI, IIT and professional-body engagements, seminars and papers

Active regional programme

Green building

Green-certified and sustainable projects supported and specified

Growing

Team productivity

Coverage per technical engineer

Improving year on year

6. Who we are looking for

- 20 years and above in technical services, having worked across cement, central concrete quality control and steel TMT organisations, in large building materials manufacturing.
- Well versed with national markets, and proven at leading a large civil-engineer team from regional to state level across a pan-India footprint.
- Deep in both concrete technology and TMT rebar technology, and fluent in the relevant IS codes and NABL lab practice.
- A record of winning specifications and approvals and of resolving field failures with real root-cause fixes.
- Civil engineer by qualification.
- Sound proficiency in green building and sustainable construction solutions, in the IGBC, GRIHA and LEED context.
- An established network with the Indian Concrete Institute, IITs and skilled bodies, able to build SRMB's technical perception region by region.
- A leader who turns technical authority into commercial advantage and modernizes the function with digital tools.

7. What good looks like in year one A capable national technical team is in place from state to site, running on a service-first, Ultraperformance culture, and SRMB rebar performance is beyond question in the field. Specifications are being won, training is landing across zones, complaints are closed fast at source, and SRMB is visible at ICI and IIT platforms and recognized on green construction. Technical services has become a reason engineers and contractors choose SRMB.

SRMB Steel. Office of the President and CSMO. Targets indicative, to be locked with the CSMO.

📌 National Head of Technical Services (Kolkata)
🏢 SRMB Steel
📍 Kolkata