Job Title: MID LEVEL MANAGER (MLM) L3

City: Pune

State/Province: Maharashtra

Posting Start Date: 9/28/26

Company Overview: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

For additional information, visit us at www.wipro.com.

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization, and capability development within an account.

Responsibilities

1. Maximize Process Efficiency and Cost Effectiveness
- Strategic planning, contract compliance, and governance mechanisms.
- Collaborate with leaders to provide strategic and operational plans associated with the account.
- Identify new geographies for alternate revenue streams.
- Understand clients' individual experiences to preempt potential issues.

- Contract Compliance & Adherence

- Ensure all SLA parameters are met and maintain a green card at all times.
- Review and drive actions/system changes on audit findings to ensure compliance.
- Monitor delivery parameters to ensure quality delivery as per budget and timelines.

- Delivery Governance in the Account

- Understand customer goals and performance metrics,



ensuring they are exceeded.
- Monitor delivery dashboards/MIS across accounts to track progress and red flags.
- Manage project escalations, potential risks, and revenue leakage.
- Ensure regular invoicing as per contract terms and conditions; forecast and track key metrics.

- Invoicing

- Timely submission of invoices to the client as defined in the SOW.
- Provide information required and resolve any invoicing issues raised by the client.
- Collect and analyze statistics (costs, customer service metrics, etc.) and budget tracking.

- Performance Tracking

- Ensure performance against key metrics.
- Evaluate performance with key metrics and set direction for the team.
- Conduct regular cadence calls to track progress against targets.
- Drive focus on quality and adherence to contract compliance processes.

- Resource Allocation & Retention

- Conduct effective resource planning to maximize productivity.
- Review and monitor resource planning in line with account requirements.
- Optimize manpower and minimize leakages by working closely with the delivery head.
- Ensure retention through relevant training and certifications.

- Collaboration

- Collaborate and influence internal key stakeholders to manage and resolve issues ensuring flawless delivery of projects.

Mandatory Skills

- Financial Planning & Analysis.

Experience: 8-10 Years.

Reinvent your world. We are building a contemporary Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

📌 MID LEVEL MANAGER (MLM) (India)
🏢 Wipro
📍 India