About Comergent

Comergent is a Shopify-native Agentic Commerce platform that helps e-commerce brands generate revenue from AI search surfaces like ChatGPT, Perplexity, and Google AI Overview and agents. Backed by Antler.

Role Overview

We're hiring a Merchant Success Manager to own the client relationship for a portfolio of Comergent's Shopify brand clients. You'll be the main point of contact for merchants once they onboard, responsible for making sure they see real AI-referred traffic and revenue, and for translating GEO/SEO strategy into things our team actually executes.

This role sits at the intersection of client management and hands-on SEO/GEO/Agentic Commerce work. You won't just report numbers in a call, you'll be diagnosing why a client's citation count isn't moving and pushing the fix through. This is a remote role, open to candidates anywhere in India, with working hours overlapping US Pacific Time (PST) to cover client calls and team syncs.

Key Responsibilities

- Own onboarding for new merchants, from kickoff through first AI-attributed order, aiming to hit our ~30-day time-to-first-order benchmark
- Be the primary point of contact for an assigned book of client brands, running regular check-ins and QBRs
- Diagnose issues holding back a client's AI visibility (citation counts, robots.txt misconfigurations, product feed gaps, Google Merchant Center errors) and loop in the right internal team to fix them
- Translate GEO/SEO strategy into a concrete action plan the client and our delivery team can execute against
- Track and report client-level metrics (AI citation counts, AI-referred traffic and revenue,



ad spend displaced) and flag at-risk accounts early
- Identify upsell and expansion opportunities within existing accounts as clients see results
- Work closely with the product and delivery teams to feed client learnings back into how Comergent builds and sells

What We're Looking For

- 2-3 years of experience in client-facing roles at an SEO agency, growth agency, or Shopify Plus partner, or hands-on SEO/organic growth experience in-house
- Comfortable reading SEO and traffic data (Google Search Console, Looker Studio, GA4)
- Strong client communication skills, you can deliver both good news and bad news clearly and keep a client's confidence either way
- Genuine curiosity about how AI search (ChatGPT, Perplexity, AI Overviews) is changing SEO and organic discovery
- Familiarity with Shopify and the D2C/e-commerce space is a strong plus
- Comfortable working remotely and independently, with availability overlapping US Pacific Time hours for client calls
- Based anywhere in India

What We Offer

- Full ownership of a client portfolio at a rapid-growing startup, your work directly drives client retention and expansion
- Direct exposure to how Agentic Commerce strategy is built and sold, working alongside the founding team
- A fully remote role with flexibility, as long as you're covering client hours in PST
- Competitive compensation for stage, benchmarked to early-stage Indian SaaS startups (open to discussion based on experience)
- A front-row seat to one of the biggest shifts happening in e-commerce right now, as AI search becomes a real channel for how brands get discovered

📌 Merchant Success Manager (India)
🏢 Comergent AI
📍 India