About the Company /n HCLTech is Hiring for OTC Collection Process with SAP Tool Experience Chennai /n Interview Location: HCL Tech Tower 4 Elcot Sez Chennai /n Interview Date: 22 Sept 2026 /n Interview Time: 12.00 PM To 3 PM /n Work Location: Chennai (Sholinganallur) /n HR SPOC: Harish.

K /n Experience Required: 3-7 Years (only eligible) /n Note: Irrelevant exp cannot be hired (Freshers Not Eligible) /n Shift: US Shift /n About the Role /n We are seeking a highly motivated OTC Collections to manage Accounts Receivable collections through 100% voice-based interactions. The role involves handling both inbound and outbound customer calls to recover outstanding payments, resolve invoice-related queries, negotiate payment commitments, and maintain strong customer relationships while achieving collection targets. /n Responsibilities /n /n

- Make outbound collection calls to customers regarding overdue invoices and outstanding balances.

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- Handle inbound customer calls related to payment status, invoice queries, disputes, and account reconciliations.

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- Obtain Promise-to-Pay (PTP) commitments and ensure timely follow-up.

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- Investigate and resolve payment delays, disputes, and deduction issues.

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- Maintain accurate documentation of all customer interactions in ERP/collection tools.

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- Collaborate with internal teams such as Cash Application, Billing, Dispute Management, and Sales to resolve customer concerns.

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- Meet collection targets, DSO goals, and productivity metrics.

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- Escalate high-risk delinquent accounts as per defined procedures.

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- Provide excellent customer service while maintaining a qualified collection approach.

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- Ensure compliance with company policies and client-specific requirements.

/n /n Qualifications /n /n

- 3-7 years of experience in OTC Collections / Accounts Receivable.

/n /n Required Skills /n /n

- Strong experience in international voice process (inbound and outbound calling).

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- Excellent verbal and written communication skills in English.

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- Good negotiation and customer handling skills.

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- Knowledge of Accounts Receivable, Collections, Aging Reports, and Dispute Management.

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- Ability to work with ERP systems such as SAP, or similar platforms.

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- Strong analytical and problem-solving abilities.

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- Proficiency in Microsoft Excel and Outlook.

/n /n Preferred Skills /n /n

- Experience in handling customer disputes and negotiations.

/n /n Equal Opportunity Statement /n HCLTech is committed to diversity and inclusivity in the workplace.

📌 Mega Walkin Interview for OTC Collection Process with SAP Tool Experience Chennai (Thoothukudi)
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📍 Thoothukudi