Company Description Serene Resolutions provides compassionate, patient-centered behavioral health care focused on the mental health needs of older adults. The organization delivers psychiatric care, therapy, medication management, evaluations, and ongoing support tailored to each individual.

Care is provided directly in skilled nursing facilities, assisted living communities, long-term care settings, and other senior care environments, allowing clinicians to build meaningful relationships and collaborate with families and care teams.

Serene

Resolutions emphasizes listening, understanding the person behind the diagnosis, and responding to changing needs over time. The overarching goal is to help older adults achieve better mental health, emotional well-being, and quality of life through consistent, accessible behavioral health care.

Role Description The Medical Scheduler is responsible for coordinating and scheduling patient appointments across multiple senior care settings, ensuring timely access to behavioral health services. Day-to-day tasks include managing incoming and outgoing calls, confirming appointments, updating calendars, and communicating with patients, families, facility staff, and clinicians to resolve scheduling issues.

The role involves entering and maintaining accurate appointment and patient information in scheduling systems, verifying necessary details before visits,



and helping prioritize urgent or follow-up appointments. This is a full time remote role that requires reliable technology, attention to detail, and the ability to work independently while collaborating with the broader care team.

Qualifications

- Candidates should possess strong Appointment Scheduling skills, including managing multiple calendars and coordinating visits across different facilities.
- Candidates should possess excellent Phone Etiquette and Communication skills to interact professionally with patients, families, facility staff, and clinicians.
- Candidates should possess a working knowledge of Medical Terminology to accurately understand and relay information related to behavioral health and senior care.
- Candidates should possess solid Customer Service skills, with a focus on empathy, patience, and resolving scheduling concerns effectively.
- Additional beneficial qualifications include experience in healthcare or behavioral health settings, familiarity with electronic health record or scheduling software, strong organizational and time management skills, and the ability to maintain confidentiality and comply with HIPAA and relevant regulations.
- High school diploma or equivalent required; postsecondary education or certification in medical office administration or a related field is a plus.

📌 Medical Scheduler (India)
🏢 Serene Resolutions
📍 India