We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta,

our founders, foodies and friends. We pride ourselves on being India’s most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lac customers with our de-licious fresh meat and seafood!

Think you have what it takes to be the magic ingredient in the recipe that is Licious? Read on…

Role Overview

As the Manager- User Experience Strategy & Operations, , you will help design, improve, and deliver user experiences across key customer journeys. You will work closely with Product, Operations, Technology, and Customer Support teams to identify experience gaps, translate user needs into practical solutions, and ensure experiences are consistent, intuitive, and reliable.

This is a hands-on execution role with growing strategic exposure. You will contribute to experience problem-solving,

support journey-level improvements, and help ensure that user insights are reflected in product, process, and support design

What makes the role meaty?

- Work on end-to-end user journeys, identifying friction points, usability issues, and trust gaps that impact user satisfaction and engagement.
- Use data and first-principles thinking to break down ambiguous problems, moving beyond surface-level reasons to identify underlying drivers and root causes.




- Translate user needs and problem statements into transparent experience flows, service designs, and UX improvements across product and operational touchpoints.
- Partner closely with Customer Support teams to improve support-led experiences, including contact flows, resolution journeys, and handoffs across channels.
- Identify recurring support issues and collaborate with Product, Ops, and Tech teams to reduce avoidable contacts and experience friction.
- Drive solutions through implementation, from problem identification and solution design to pilots, rollout and impact measurement.

We hope that you have..

- 2+ years of experience in B2C, e-commerce, logistics, or food tech environments.
- Tier-1 engineering graduate or MBA from a Tier-1 institute
- Track record of owning UX, retention, growth, or CX charters in high-scale, fast-paced setups
- Comfortable operating in high-volume, complex environments across distributed teams
- Strong first-principles problem solver; able to structure and solve ambiguous problems
- Design-thinking mindset with the ability to map end-to-end user journeys and drive system-level solutions
- Highly analytical and data-driven; strong on behavioural insights, metrics, root-cause analysis, and impact sizing
- Ability to balance strategy, hands-on execution, and senior stakeholder management in a high-ownership role

📌 Manager - User Experience (Bengaluru)
🏢 Licious
📍 Bengaluru