Manager – Travel Technology & Client Solutions

Location: Ahmedabad / Mumbai

Department: Corporate Travel / Technology Solutions

Reports To: Management / Business Head

Role Overview

We are looking for a dynamic and SBT client-oriented professional to manage our digital travel technology solutions for corporate clients. The role will be responsible for product demonstrations, client onboarding, implementation, user training, technical coordination and ongoing support.

The ideal candidate should have a good understanding of technology-driven travel solutions, excellent communication skills and the ability to understand client requirements and translate them into practical technology solutions.

Key Responsibilities

- SBT Product & Technology Management

Manage the company’s corporate travel technology platform and ensure smooth day-to-day functioning.

Coordinate with the internal technology/development team for technical issues, enhancements and system improvements.

Understand product features and stay updated on current functionalities and updates.

Identify opportunities to improve the user experience and platform efficiency.

Coordinate testing and implementation of new features and upgrades.

- SBT Client Demonstrations & Business Support

Conduct professional product demonstrations for prospective and existing corporate clients.

Understand client requirements and demonstrate relevant platform features and solutions.

Support the Business Development team during client meetings and presentations.

Prepare customized demonstrations based on client travel policies, approval processes and requirements.

Clearly communicate the benefits, features and functionality of the platform to decision-makers and end users.

- SBT Client Onboarding & Implementation

Manage the complete technology onboarding process for new corporate clients.





Coordinate configuration of company travel policies, approval workflows, user access and other requirements.

Conduct training sessions for travel managers, administrators and employees.

Ensure smooth transition from implementation to regular usage.

Monitor adoption and address initial challenges faced by users.

- Client Interface & Relationship Management

Act as the primary technology point of contact for assigned corporate clients.

Understand client concerns and coordinate internally for timely resolution.

Maintain regular communication with clients regarding system updates, enhancements and new features.

Gather client feedback and convert it into actionable inputs for the product/technology team.

Build strong relationships with key client stakeholders.

- SBT Technical Support & Troubleshooting

Coordinate resolution of technical and operational issues related to the platform.

Work closely with internal teams to identify root causes and ensure timely closure.

Maintain proper tracking of issues, resolutions and client feedback.

Escalate critical issues to the appropriate internal team when required.

- Internal Coordination

Work closely with Business Development, Operations, Finance and Technology teams.

Support the sales team with product knowledge, presentations and technical inputs.

Ensure alignment between client requirements and operational capabilities.

Assist management with product performance, client feedback and improvement initiatives.





Key Skills & Competencies

Excellent verbal and written communication skills.

Strong client-facing and presentation skills.

Good understanding of technology platforms and digital products.

Ability to conduct product demonstrations confidently.

Strong problem-solving and analytical skills.

Good understanding of corporate travel processes is preferred.

Ability to understand client requirements and translate them into technology solutions.

Strong coordination and stakeholder-management skills.

Ability to work independently as well as with cross-functional teams.

Customer-focused and solution-oriented approach.

Preferred Experience

3–7 years of experience in travel technology, corporate travel, SaaS, fintech, B2B technology solutions or a similar client-facing technology role.

Experience handling corporate clients and product demonstrations will be an advantage.

Experience with travel booking platforms, online booking tools, GDS, APIs or corporate travel technology will be an added advantage.

Key Performance Areas (KPIs)

Successful client onboarding and implementation.

Platform adoption and active user engagement.

Quality and effectiveness of product demonstrations.

Client satisfaction and response time.

Timely resolution of technical issues.

Client feedback and product improvement initiatives.

Support provided to the Business Development team in converting technology-led opportunities.

Ideal Candidate The ideal candidate is someone who can speak both the language of technology and the language of the client — comfortable discussing product functionality with a technical team while confidently presenting the same solution to a corporate decision-maker.

Designation: Manager – Travel Technology & Client Solutions

📌 Manager Techinal and Client Interface (Mumbai)
🏢 ARIHANT TRIP
📍 Mumbai