Location, Department Unit and Reporting

Location: Noida Department: IT-ITeS Sector Skills Council Nasscom

Reporting To: Deputy Director

Basic Functions/ Job Responsibility

1. Vendor Interface:

- Serve as the primary point of contact between nasscom and the vendor.
- Collaborate with the vendor to ensure seamless onboarding of new learning content and courses.
- Act as a liaison to address questions, concerns, and issues from the vendor's side.
- Identify and support the closure of all open issues related to vendor services.

2. Content Partner Relations:

- Communicate and clarify the onboarding process to content partners, ensuring smooth collaboration.
- Work closely with content partners to gather necessary materials and facilitate content delivery.

3. Technical Expertise:

- Gain a deep understanding of technical aspects such as Single Sign-On (SSO) and database management.
- Evaluate the vendor's technical capabilities and identify any potential delivery challenges.
- Offer technical guidance and solutions to address technical issues as they arise.

4. Cost Evaluation:

- Monitor and evaluate the vendor's performance and cost-effectiveness.
- Identify cost-saving opportunities and work with the vendor to optimize pricing structures.

5. Data Analysis and Dashboard Creation:

- Robust hands-on experience with Microsoft Excel and SQL for data analysis.
- Convert data insights into informative dashboards.

6. Data Querying and Integration:

- Experience with querying medium-scale data and integrating data from various sources.
- Utilize technical skills in web applications, JavaScript, .NET, PHP, and API integration to streamline data processes.

7. Project Management:

- Plan, execute, and oversee the implementation of various project milestones.
- Maintain a project schedule and ensure that the project stays on track.
- Track project progress and report status to relevant stakeholders.

8.



Quality Assurance:

- Ensure that the vendor's services meet the quality standards and requirements of the skilling project.
- Develop and implement quality assurance processes and procedures.

9. Documentation:

- Maintain accurate records of project-related activities, communications, and technical specifications.
- Generate reports and documentation to support decision-making and reporting to management.

Knowledge, Skills, Qualifications, Experience

- 5–8 years of relevant experience in vendor management, LMS/EdTech, digital learning, skilling projects, or technology-enabled project management.
- Bachelor’s degree in Computer Science, IT, Engineering, Business Administration, or a related field.
- Experience in managing technology vendors, content partners, and multiple stakeholders.
- Hands-on experience with LMS/digital learning platforms and content onboarding.

- Strong knowledge of Advanced MS Excel and SQL for data analysis and reporting.
- Experience in creating dashboards and management reports, preferably using Power BI.
- Working knowledge of SSO, APIs, databases, and system integration.

- Ability to understand technical requirements and coordinate with technology teams/vendors to resolve issues.
- Exposure to JavaScript, .NET, PHP, web applications, or similar technologies would be an added advantage.
- Experience in project planning, milestone tracking, implementation, and stakeholder reporting.

- Experience in vendor performance monitoring, SLA management, cost evaluation, and commercial optimisation.
- Strong understanding of quality assurance, process improvement, and documentation.
- Excellent communication, stakeholder management, problem-solving, and analytical skills.

- Ability to manage multiple projects/tasks simultaneously and ensure timely closure of deliverables and issues.
- Experience in skilling, EdTech, e-learning, education, or workforce development projects would be preferred.

📌 Manager – Technology (Noida)
🏢 Nasscom
📍 Noida