Job Summary

We are looking for an experienced Manager Sales Operations to drive sales growth and manage end-to-end packaging operations. The role will be responsible for business development, key account management, order execution, production coordination, team management, and ensuring timely delivery and customer satisfaction.

Job Details

- Job Category: Sales Operations

- Job Type: Full Time

- Job Location: Mumbai
- Qualification: MBA / Graduate in Business, Packaging Technology, Printing Technology
- Experienced Required: 05-07 years

Key Skills Competencies

- Solid knowledge of packaging materials, printing processes, costing and estimation.
- Strong sales, business development and customer relationship skills.
- Excellent communication, negotiation and leadership abilities.
- Proficiency in MS Excel, ERP/SAP and CRM.
- Ability to work under pressure and meet tight deadlines.
- Strong understanding of sales targets, OTIF delivery and customer retention.
- New client acquisition and key account management.
- Knowledge of gross margin, wastage control and DSO.

Required Experience

- 5 7 years of experience in Packaging Sales Operations, preferably in Corrugated, Mono Carton or Flexible Packaging.
- Experience in freight forwarding, including handling of DG goods, packing and documentation as per ICAO and IMDG requirements, as specified in the requisition form.

Key Responsibilities

Sales Business Development
- Develop and execute sales strategies to achieve monthly, quarterly and annual targets.
- Manage and guide the Pan-India Sales team.
- Identify, develop and retain key accounts across Hazardous Material,



E-commerce, FMCG, Pharma, Food and Industrial sectors.
- Generate new leads, conduct client meetings, presentations and close business deals.
- Prepare quotations, costing and pricing in coordination with the estimation team.
- Negotiate commercial terms and ensure timely payment collection.
- Conduct market research on competitor pricing, market trends and product developments.
- Develop business opportunities across Pan-India branches.

Operations Execution
- Manage the complete order lifecycle from booking to final dispatch.
- Coordinate job card creation, artwork, production follow-up, quality control and dispatch.
- Coordinate with Design, Production, Purchase, Stores and Logistics teams for timely delivery.
- Plan production capacity and ensure optimum machine utilization with minimum wastage.
- Ensure quality standards as per customer specifications and applicable ISO/FSC/BRC requirements.
- Resolve customer concerns related to quality, delivery and service.

Team Financial Management
- Lead, train and motivate Sales Executives and Operations Coordinators.
- Monitor PL for the packaging business, including cost control and margin improvement.
- Monitor inventory and outstanding payments.
- Maintain MIS, sales reports, outstanding reports and operational dashboards.
- Ensure compliance with company SOPs and safety standards.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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