Mandatory Skills

- Creativity: Ability to come up with imaginative and creative solutions to business needs.
- Strong communication skills: Ability to express ideas clearly and persuasively.
- Planning and Organization: Effectiveness in planning and organizing activities of himself and team members.
- Energy: Ability to maintain a high activity level.
- Inter organization skills: Ability to work together with all stakeholders involved; flexibility in taking feedback and modifying approach.

1.

Litigation

Handling &

- Case Management

- Manage end-to-end litigation lifecycle for motor/health/other insurance claims.
- Track court cases, MACT matters, consumer complaints, arbitration, and recovery suits.
- Ensure timely filing of replies, written statements, affidavits, and appeals.
- Maintain litigation MIS and case status updates.

2. Coordination with Legal Teams

- Liaise with panel advocates, internal legal team, and external consultants.
- Provide claim documents, investigation reports, and evidence required for legal proceedings.
- Review legal drafts prepared by lawyers before submission.

3.

Claims

Analysis for Litigation

- Evaluate claims from a legal standpoint to decide defensibility.
- Identify fraudulent or inflated claims and recommend legal actions.
- Provide litigation strategy inputs for high-value or complex claims.

4. Court &

- Regulatory Compliance

- Ensure adherence to timelines set by courts, tribunals (MACT),



and regulators (IRDAI).
- Monitor case filings, hearings, and judgments.
- Ensure compliance with legal documentation and record-keeping standards.

5. Settlement &

- Negotiation

- Evaluate out-of-court settlement opportunities to reduce litigation costs.
- Negotiate settlements in coordination with legal and claims teams.
- Recommend reserve adjustments based on case developments.

6. Reporting &

- MIS

- Prepare litigation MIS reports (case aging, win/loss ratio, provisions).
- Analyze trends in litigation to improve claim handling processes.
- Highlight high-risk cases to senior management.

7. Vendor &

- Legal Panel Management

- Monitor performance of panel advocates.
- Ensure cost control of legal expenses.
- Evaluate effectiveness and recommend empanelment/de-empanelment.

8. Risk Management &

- Process Improvement

- Identify gaps in claims handling leading to litigation.
- Recommend process improvements to reduce future litigation.
- Support fraud detection and prevention initiatives.

Key Skills &

- Competencies

- Strong knowledge of insurance claims and litigation processes
- Familiarity with legal frameworks (MACT, Consumer Protection Act, Civil laws)
- Analytical and decision-making skills
- Stakeholder management and negotiation
- Attention to detail and documentation accuracy
- Ability to manage multiple legal cases simultaneously

📌 Manager-Claims (Gurugram)
🏢 Axis Max Life Insurance
📍 Gurugram