KEY RESPONSIBILITIES

Zoho Ecosystem Ownership

- Own and continuously improve Zoho CRM, Zoho Creator and the related ecosystem, with a clear focus on simplicity, scalability, data quality and user experience.
- Review the existing CRM and Creator architecture; redesign processes, forms, workflows, modules and integrations wherever needed.
- Drive integration between Zoho and other business systems (accounting, inventory, service, e-commerce and partner platforms) to create one connected operating setting across locations and divisions.

Automation & Artificial Intelligence

- Build and enhance automations, workflows, APIs, custom functions and integrations using relevant technologies.
- Identify, design and deploy AI agents, Generative AI and intelligent automation use cases that remove manual effort across sales, presales, Finance, partner management and service operations.
- Evaluate new Zoho features and emerging AI technologies, and proactively recommend where they can create value for Alphatec.

Data, Insights & Controls

- Develop dashboards, reports, controls and data solutions that give management real-time visibility of pipeline, sales, forecasts, inventory and partner performance.




- Establish data standards and governance so that numbers across departments and locations are consistent and decision-ready.

Business Partnering & Adoption

- Partner with Sales, Presales, Marketing, Finance, HR and Service teams to understand their pain points and convert them into technology-led solutions.
- Work closely with stakeholders and implementation partners to drive rollout, user adoption, training and continuous improvement.

EXPERIENCE & SKILLS

- 8-12 years of experience in Business Systems, Revenue Operations, Digital Transformation, Automation, CRM or similar roles.
- Strong hands-on experience with Zoho CRM / Zoho Creator or similar platforms (Salesforce, HubSpot, Microsoft Dynamics).
- Sound understanding of CRM architecture, workflows, APIs, integrations and databases.
- Hands-on coding in Deluge, Python, or similar is preferred, but not mandatory.
- Experience building AI agents, GenAI solutions, automations or intelligent workflows is a strong advantage.
- Strong problem-solving skills, with the ability to simplify complex processes and systems.
- Ability to independently take a requirement from business problem solution design build implementation.
- Strong stakeholder management and communication skills; comfortable presenting to senior leadership.

📌 Manager - Business Automation & Digital Transformation (Mumbai)
🏢 M/s Alphatec Audio Video
📍 Mumbai